With the rapid development of the Internet, new modes of communication are constantly emerging, the government governance environment has undergone profound changes, and public opinion incidents have occurred frequently. Strengthening the openness of government affairs and responding to public opinion has increasingly become the inherent requirement of the government to improve its governance capacity. After years of hard work, great progress has been made in the work of making government affairs public and responding to public opinions in various regions and departments, and the pattern of releasing, explaining and responding to government affairs public has basically taken shape. However, compared with the Internet's requirements for government governance and the people's expectations, some localities and departments still have some problems, such as unsuitable working concept, imperfect working mechanism, inadequate response to public opinion and unsatisfactory response effect. In order to further improve the government's response to public opinion, with the consent of the State Council, the relevant matters are hereby notified as follows:
First, further clarify the responsibility of responding to government public opinion.
Governments at all levels and their departments should attach great importance to the government's public opinion response, earnestly enhance public opinion awareness, establish and improve the government's public opinion monitoring, judgment and response mechanism, implement the response responsibility, and avoid the phenomenon of slow response and passive response. The relevant departments of the State Council are the first responsible subjects of government public opinion concerning major policies and important decision-making arrangements in the State Council. Respond to the dissatisfaction of local governments according to the principles of territorial management, graded responsibility and who is in charge. The responsible department involved is the first responsible subject, and the general office (room) of the government at the same level organizes and coordinates the propaganda department; If the responsible department involves vertical management, the general office (room) of the superior department shall organize and coordinate the propaganda department.
For government public opinion involving many places, the competent department of the higher level government is the first responsible subject to deal with public opinion, and the relevant places respond according to the principle of territorial management. For government public opinion involving multiple departments, relevant departments should do a good job of responding according to the division of responsibilities, and all departments should strengthen communication and consultation to ensure that the information they respond to is accurate and consistent. The general office of the government at the same level shall organize, coordinate, supervise and guide the propaganda department, and determine the lead department when necessary; For particularly serious government grievances, the main responsible comrades of the government at the same level should earnestly assume leadership responsibilities, guide, coordinate and urge relevant departments to do a good job in coping with public grievances.
Second, grasp the government public opinion standards that need to be focused on.
The government grievances that all localities and departments need to focus on include: misunderstanding of major policies and measures of the government and its departments, having a significant impact on the vital interests of the public, seriously impacting the bottom line of social morality in the field of people's livelihood, coping with emergencies and natural disasters, and government grievances that higher-level governments require lower-level governments to take the initiative to respond. In the process of public opinion monitoring, if rumors and rumors that seriously endanger social order and national interests are found, relevant departments should respond in time, and hand over relevant information and clues to public security organs and network supervision departments for investigation and punishment according to laws and regulations.
Third, improve the effectiveness of the government's public opinion response.
For government public opinions involving particularly serious and major emergencies, it is necessary to respond quickly and speak out in time, hold a press conference within 24 hours at the latest, and other government public opinions will respond within 48 hours, and continue to release authoritative information according to the progress of the work. All localities and departments should strengthen the research and judgment of government public opinion found in monitoring, distinguish different situations, classify and deal with them, and respond by releasing authoritative information, holding press conferences or briefings, and accepting media interviews.
The content of the response should focus on the focus, hot spots and key issues of public opinion, be realistic, well-founded, targeted, avoid talking to yourself, and strive to express accurately, kindly and naturally. If a response is made by holding a press conference or briefing, the person in charge or spokesperson of the relevant department shall attend. Government workers who come forward to respond should be given a certain degree of autonomy and tolerance for mistakes. All localities and departments should adapt to the trend of objectification and diversification of communication, further improve the opening rate of government Weibo, WeChat and clients, make full use of the characteristics of equal communication and interactive communication of emerging media and the interactive function of government websites, and improve the arrival rate of response information. Establish a rapid response and coordination linkage mechanism with publicity, online information and other departments, strengthen communication with relevant media and websites, and expand the dissemination of response information.
Four, strengthen supervision and inspection and business training.
All localities and departments should focus on the government's public opinion response system, response mechanism and response effect, carry out regular inspections, effectively solve doubts and doubts, and win public understanding and support. Further strengthen business training. In two years, the State Council Information Office will take the lead in training the responsible comrades and spokespersons of the people's governments of provinces (autonomous regions and municipalities) and various departments in the State Council, and the information offices of provinces (autonomous regions and municipalities) will take the lead in training the responsible comrades and spokespersons of provincial departments, cities and counties, so as to effectively enhance public awareness, change concepts and improve their ability to release information, interpret policies and respond to concerns.
Five, the establishment of government public opinion response incentive and restraint mechanism.
All localities and departments should take the government's response to public opinion as an important part of government affairs disclosure into the assessment system. Government offices (offices) at all levels should regularly sort out and summarize the experience and practices of government public opinion response, promote the exchange of advanced models in an appropriate way, and play a good role in demonstrating and guiding; Units and individuals that have implemented their work well shall be commended in accordance with relevant regulations. It is necessary to establish a government public opinion response informed criticism and an interview system, regularly inform the public opinion response work, and interview units and individuals who are negative, inaction, and inadequate rectification; Those who do not disclose government affairs according to regulations and infringe on the people's right to know and the circumstances are serious will be seriously investigated for responsibility in conjunction with the supervisory organs according to law.