My mobile phone service was suspended and my phone bill was refunded. What should I do?

1. If the service of a mobile phone is suspended, it usually stops for the following reasons:

1. If the balance is insufficient, you can query the balance in advance. If the machine stops due to insufficient balance, please charge it in time and restart it;

2. If the payment period has passed (5th to 25th of each month) and the historical arrears have not been paid, stop the machine and restart the machine after paying the arrears;

3. If the consumption exceeds the credit, it will stop if the consumption exceeds the personal credit in the current month, and the payment can be started; If the monthly consumption is high, it is recommended to apply for credit adjustment in the business hall;

4. Report the loss or stop. If you report the loss or stop, you need to connect or reply before you can use it.

Second, if the payment is unsuccessful, there are two situations that will lead to this phenomenon. Suggestions can be handled in the following ways.

Case 1 cannot be paid due to abnormal number status. For example, the prepaid number is locked or the number has been cancelled (empty number), which makes it impossible to pay. It is suggested to call 100 10 to check the number status and consult and handle it.

In case 2, users pay through third-party channels such as WeChat or Alipay, and the system of such channels is busy, resulting in payment failure. It is suggested to change the examination time or pay through Unicom's official mobile phone business hall or online business hall.