The tax service hotline 12366 of the national tax system is a call center for tax consultation, service complaints, tax-related reporting and other tax-related businesses. According to the basic requirements and coverage of modern call centers, taxpayers can consult tax policies and regulations, service complaints, tax-related reports and other contents by telephone through the comprehensive construction of call platforms, voice navigation, and manual agency services.
12366 hotline acceptance scope
(a) the national tax system tax policy, tax collection and management procedures and other tax-related business consulting.
(2) Basic information of taxpayers and other tax-related inquiries within the national tax jurisdiction.
(3) General illegal tax returns within the jurisdiction of the national tax (including illegal invoice returns and illegal tax registration returns, etc.). ).
(4) The taxpayer is dissatisfied with the service attitude of the staff of the tax authorities.
(5) The taxpayer is dissatisfied with the service quality and efficiency of the tax authorities and their staff.
(6) Taxpayers complain that the tax authorities and their staff have infringed upon their legitimate rights and interests in the course of performing their duties.
(seven) the rationalization opinions and suggestions put forward by the national tax authorities in standardizing administrative law enforcement and improving service quality and efficiency.
(eight) other matters that should be accepted in accordance with the provisions.