Misunderstanding 1. I think OA is administrative office, that is, sending and receiving documents.
For government agencies, this has certain value, but for enterprises, the value is not great.
When OA first appeared, the government and institutions were indeed the main users of OA, and OA had not yet entered the enterprise. Therefore, people think that OA can neither solve the care and control function of enterprise management on key business processes in the process of enterprise operation, nor help employees to effectively assist daily office. However, with the gradual development of OA, enterprises have become a wide range of OA applications. OA no longer stays in the traditional receiving and dispatching system or administrative office system, and OA has undergone a qualitative change. Therefore, Pan Wei thinks that OA, as an office system, needs to be combined with different departments, posts and personnel to become their personalized office system.
For the management, the office approval (not only refers to official documents, but also refers to the approval of management processes and business processes) and the data input by employees are summarized into reports with different permissions, which is their office system. For other departments, in addition to daily administrative office support, they also need daily business process approval (such as procurement process, contract approval, business trip, loan and fund approval). Only by combining these resources and information can we build collaborative OA products suitable for modern enterprise operation and application.
Myth 2: I think OA is just the approval and management of documents.
Many OA in the market use non-relational databases, mainly based on lotus platform, which is a closed platform and a document-based database. There are many congenital defects in technology, which are generally used in the early government to send and receive documents. Government information bidding is basically a transition to j2ee platform architecture. Lotus is mainly used for mail servers abroad. Pan Wei believes that OA is not only the approval and management of documents, but also the key to enterprise management. As an enterprise management software, it must be related to finance in the end in order to maximize its role. For example, OA application enterprises, few enterprises give up the approval process such as reimbursement, loan and payment. Because the reimbursement method and manual execution method have changed fundamentally. Manual Approval Each approval stage needs to be signed manually to gradually enter the next stage.
The advantage of electronic reimbursement process lies in distinguishing the functions of management and finance. As the approval layer, it is mainly concerned about whether and how much transactions are allowed to occur. The function of finance is to judge whether the transaction voucher (invoice) is true or false and whether it exceeds the standard of financial reimbursement. Therefore, the electronic process is that electronic documents and vouchers are separated, and vouchers only need financial audit. The management can quickly approve the data filled in the electronic document as the basis for approval, and can support the remote reimbursement approval of leaders without approval vouchers. Of course, the electronic approval process needs to provide a convenient reimbursement basis for leaders to judge and approve, which can quickly solve the complicated and difficult problem of employee financial expense reimbursement process. Many enterprises promote the whole process application by applying the financial reimbursement process first. There are many OA system construction companies in Shenzhen. According to incomplete statistics, there are more than 2,000 companies doing OA systems in Shenzhen, and there are dozens of companies specializing in OA system construction. If we say that it is a professional OA system construction company, Shenzhen Yingke Chuangxiang Network Technology Co., Ltd. is a professional OA system production company in the field of OA system construction so far, and the OA system made by Yingke Chuangxiang has achieved good market results in many fields in Shenzhen.
Myth 3: I think OA is a part of ERP. I think OA is simple and subordinate to other systems.
The management idea of OA is completely different from that of ERP, which is mainly about the management of materials, logistics and funds, and is result-oriented. The development ideas and management ideas of OA and ERP are completely different. OA pays attention to the management of people and processes, and manages specific affairs through managers. These transactions may change every day, so OA emphasizes flexibility and collaboration. Because the cooperation between people in the enterprise needs process to standardize. Therefore, the core of OA is to take human resources as the core (the main control authority and security system of human resources) and workflow as the core platform, and then build other application function modules on this platform. At the same time, the scope of OA is much wider than that of ERP, which involves the application of various departments, so OA needs a portal. People with different users and permissions can see the information related to their work when they enter the system, but those without permissions can't.
As a management portal, it is to summarize employees' usual work information to generate statistical reports to provide decision support for management, and all the approved information is summarized into the management portal. At the same time, the management can also monitor and query micro data through macro data. Therefore, the development trend of OA is to become a collaborative management platform. ERP and OA, as platforms to control the exchange of internal resources and external information, constitute the cornerstone of enterprise informatization.
Myth 4. I think the ultimate goal of OA is to change from manual to electronic.
Pan Wei believes that collaborative OA, as a management software, must solidify some advanced management and design concepts through software to enhance the value of enterprise management, otherwise it will not be of great management value to enterprises if it is electronic for the sake of electronic. Manual to electronic is only the first step of OA. For management, enterprises need to spend a lot of manpower, material resources and financial resources to implement OA. The key is to introduce software as a tool to change management to adapt to external competition and enterprise development. So OA is the core of enterprise management in several aspects:
First, while improving the office efficiency of enterprises, we should pay attention to the improvement of execution.
Manual examination and approval can't keep up with the development of the times in speed and efficiency, and more importantly, leaders can't effectively monitor the daily work of employees. I don't know which link, which department, and why the process approval is stagnant. The establishment of many management systems, whether employees care about it, whether it is implemented or not, and how long it has been implemented, have not received effective feedback, so there is no way to improve and enhance it, and it is difficult to effectively implement management orders.
Second, the ultimate goal of OA is to serve the strategic development and management of enterprises.
The whole management idea of OA is people-centered, aiming at controlling the operation process of the enterprise and realizing the standardized operation of the whole enterprise through the management of people. Therefore, it is different from ERP with materials as the core, finance with funds as the core and invoicing with logistics as the core. The core characteristics of these business softwares are result-oriented, refined management as the main feature, and lack of process control. And OA, further speaking, is collaborative OA, which is oriented to organizational behavior and emphasizes the overall operation of enterprise resources. So OA and these commercial software complement each other. So what is the ultimate goal of OA? Finally, OA is used as a platform for the daily work of employees in different departments and positions, and the data of employees' daily work is automatically summarized to the management with relevant authority to generate statistical reports, thus providing decision support for the management of the company. If the data in the employee's office can't be precipitated into the reports needed by the management, we think that OA human-centered software can't effectively control the management process.
Third, standardize company management and avoid human factors;
Manual examination and approval is greatly influenced by human factors, and many management systems and regulations of enterprises cannot be effectively implemented. Many enterprises in China put forward legal system when they were formed. Therefore, software is the best means to implement the legal system. For enterprises that have just started informatization, it needs a transition period to buffer in the early stage, but ultimately it is necessary to standardize the management of the company. Of course, the specification needs to allow appropriate adjustments. Therefore, the process of the enterprise needs to be precipitated and will eventually solidify. Therefore, the key to the process of the enterprise is to find the management law after combing the precipitation.
Of course, for the constantly standardized enterprise pre-OA system, some human factors need to be supported. After constant standardization, the management rules suitable for enterprises are finally found. Therefore, emphasizing OA process requires both strong independent judgment ability and flexibility to adapt to the changes of business process and organizational structure of enterprises. Because employees are very busy at work every day, we can't expect to make artificial judgments by remembering many management systems. What is more real is the employee submission process, and the system automatically judges according to the contents filled in by employees, thus standardizing the overall management process.
Fourthly, information communication and sharing between departments and employees.
In the manual age, information cannot be fully shared and transmitted between departments, resulting in a lot of repetitive work. At the same time, many affairs of the enterprise need to be operated across departments, and the cooperation between employees urgently needs a platform to support it. And OA is a very advanced tool. With this platform, employees across regions, organizations and departments are closely linked.
Fifth: the precipitation of knowledge and the retention of traces.
For any enterprise, there will be employee turnover and new employees will come in. The loss of employees is equivalent to the loss of resources for enterprises, especially employees in key business positions. Enterprises need a platform to record the daily core work of employees and the core resources of the company he has mastered, so as to facilitate the rapid handover and follow-up of subsequent employees and avoid losses to enterprises. At the same time, enterprises need to spend a lot of money to train new employees to become suitable employees. If the traces and experiences of employees in the same position are shared with new employees through OA system, the training time of new employees will be greatly shortened and the training expenses of the company will be saved.
Sixth, strengthen the assessment of employees' daily behavior;
Many enterprises only evaluate employees on the basis of impression, which is not conducive to retaining outstanding talents. Through the OA system, we can take the results produced by employees' daily work as a part of the basis for employees' dynamic performance appraisal. It is necessary to fully mobilize the enthusiasm of employees so that enterprises can quickly accumulate the talents they need in the rapid development.
Therefore, OA is not a paperless software, but a management tool. Through it, the enterprise management system is implemented, the corporate culture is spread, and the harmonious development of people and organizations in enterprises is promoted through the standardization of processes, the precipitation of knowledge and the cooperation and collaboration of employees.
Myth 5: I think OA implementation is very simple, and it is a matter for the information department.
As a management software, OA is finally applied to enterprises. Software is just a tool, and the key is to rely on people to use it. The depth of enterprise application depends on the attention of enterprise leaders, the guarantee of supporting management system and the service ability of suppliers, both of which are indispensable. Only through the information department or a department to promote, will eventually lead to the failure of the application in the whole company. At the same time, suppliers must have rich experience in implementation and application, help enterprises to advance the project implementation progress and avoid implementation risks. Therefore, the choice of suppliers is not just products. Of course, it is impossible to have the ability to respond quickly without the ability to solve problems. Therefore, when choosing suppliers, it is recommended to choose well-known manufacturers with many successful cases, specializing in OA.
Myth 6: I think OA can be immediate, and I think OA can be done overnight.
OA is a systematic project, which needs overall planning and step-by-step implementation. The key is that enterprises need to extract the most urgent, critical and effective requirements first, and then gradually deepen the application on this basis, and then expand new requirements. Many enterprises have great limitations when choosing OA, because they think OA can meet the demand. In fact, the depth and breadth of OA can be very deep and wide. Many enterprises don't understand the planning of OA, so OA has encountered a bottleneck after being applied for a period of time. It is suggested that enterprises need to plan well in the early stage, and then gradually realize the required functions on the basis of deepening the application depth in the next few years according to the actual needs of enterprises.
Enterprise informatization is the only way for enterprise development. The fundamental purpose of popularizing and implementing OA is not only to help enterprises establish a complete information management system, but more importantly, to achieve management promotion and business promotion through advanced management ideas and methods, and to promote the harmonious development of enterprise system and culture, people and organizations. This determines that in the process of choosing OA or OA, enterprises must base themselves on the actual needs of enterprises, change their previous ways of thinking and viewpoints, start from the real important role of OA in the process of enterprise informatization, and start from the enterprise strategy to choose the OA system that enterprises need.