Telecom industry call center, enterprise customer service center, technical service center, telephone marketing, telephone survey, etc. They are all call centers. Among them, the telephone marketing call center has the largest lineup.
What does it mean to open a call center? Opening a call center refers to opening a call center service in the second type of value-added telecommunications services. This service is designed for the enterprise-level customer service center, which is an information consultation center mainly based on telephone and Internet access. It integrates telephone communication, internet, data, sound and image, and can quickly understand the background and historical communication records of incoming users, which is helpful to quickly handle business and analyze user data and improve the operational efficiency of enterprises. For reference.
What is a call center? English name: call center English name: Call Center Definition: A complete integrated information service system connected with enterprises based on CTI technology. Applied discipline: communication technology (first-class discipline); Service and application (two disciplines)
English explanation
English: Call Center (UK), Contact Center (USA)
Ying Ying explained: A call center is an office where people answer or make calls for a particle company.
Chinese meaning
The characteristic of telephone call center is to answer customers' calls and provide customers with a series of pictures and customer service system support, such as technical support center in IT industry and telephone claim center in insurance industry. Generally speaking, the outgoing call center is mainly engaged in marketing and telemarketing activities, and it is the profit center of enterprises.
Call center is a service organization composed of a group of service personnel in a relatively concentrated place. It usually uses computer communication technology to handle telephone inquiries of enterprises and customers, especially with the ability to handle a large number of incoming calls at the same time. It also has the call number display, which can automatically assign calls to people with corresponding skills for processing, and can record and store all call information. A typical customer-oriented call center can have both incoming and outgoing calls. When dealing with customers' information inquiry, consultation, complaints and other services, we can also conduct customer return visits, satisfaction surveys and other outbound services.
What kind of organization is 5 1CALLCENTER? Call centers, similar to 400 telephones, perform single billing. Look, English literally means 5 1 call center.
How to build a new view Call Center The construction of call center is a large-scale system engineering, which requires us to fully consider the future application prospects. As an advanced service concept and brand-new business model, call center will have a far-reaching impact on development.
Basic composition of call center
The basic components of a call center include PBX/ACD, CTI server, interactive voice response (IVR), ICG, call management system and monitoring system. There are also many application servers: Web server, email server, recording and playback server, etc. From a technical point of view, the call center mainly includes the following parts:
1. switching/queuing machine (PBX/ACD)
Mainly responsible for the user's telephone access and according to a certain allocation algorithm, the user's incoming calls are reasonably allocated to the backstage agent processor. For example, an average allocation algorithm or an algorithm based on service skills can be adopted.
2. Interactive voice response (IVR)
When users visit the call center, they can provide automatic voice navigation service. For example, when dialing "1 14" service, IVR system will automatically broadcast the welcome language and report the number of the seated staff.
3.CTI server
It provides a communication interface between the exchange and the computer, so that the computer can display the user's data in front of the computer screen of the agent when the phone is connected according to the calling number and other information provided by the exchange, thus realizing the function of "snapping the screen" and providing better service for the user.
Which company in Shenzhen callcenter is more professional? A call center in Shenzhen called Huatian Electric Power is good. When our company went to the call center at that time, we investigated about 10 similar software, and finally found that Huatian Power was very suitable. Compared with other similar software, our administrators actually set it up very well without training.
Shijiazhuang call center platform chooses which one is good to link the excellent credit information system function;
1 Easy management for employees
2 Visualization of operational decisions
3 dispute handling information
Shijiazhuang Call Center Market Leading Brand
What is poverty? What is poverty? What is wealth? What is expensive? There are two concepts of the rich and the poor. The first is material, that is, how rich the family is. The second layer is spiritual, that is, expensive gas from the inside out. This temperament is not determined by material wealth, but by its own cultural background, its own morality and views on the rich and poor emperors in the world. This also requires hard work.
What is bitterness, what is sorrow, what is annoyance and what is sorrow, it's hard to say for a while! Being a man is to play such a role every day! Joy/anger/sadness/joy! It's all up ~ it's really fun! In fact, as long as you are modest! Whether it is sour or sweet, it is so good! Why do you care? The last thing I worry about is not you, but that you are not suffering! ~ hey!
What is bitterness? What is sweet? What is astringency? What is acid? What is happiness? What is happiness? Ups and downs, this is called life.
Acid is bitter.
Sweet is sweet.
It's hard to have astringency
Bitter.
Happiness includes happiness, but it is not the same as happiness. The sweetness in bitterness is also happiness. Some painful memories of the past may seem to be happiness now, but they have no specific meaning and need to be treated dialectically. Happiness blends into life. This is a slow life experience.
You know, happiness is too pure to express.