What is an online customer service system?
Online customer service system is an instant messaging system that integrates instant messaging, visitor monitoring and traffic statistics. It is specially used for online consulting service between enterprises and customers, and is widely used in online sales, online customer service of websites and other fields. Moreover, visitors can have a text conversation with online customer service staff without installing any plug-ins, which is practical and easy to use for customer service staff and helps countless enterprises to quickly improve customer service efficiency and website conversion rate.
be versatile in performance
A high-quality website customer service system can provide service, marketing, management and other functional support for enterprise customer service, and help customer service to create a fast working style.
Service: The customer service system of He Cong website supports multi-channel customer access management, which can connect the customer consultation information of all channels to the He Cong workbench in a unified way, and the customer service staff can reply to the messages of all access channels by logging in to a platform.
Marketing: No matter which channel platform the user comes from, the user's action trajectory and user portrait will be known to the customer service manager at the first time, and records will be generated, which is convenient for customer service personnel to check the customer information trajectory, accurately determine the user portrait and determine the user's consulting purpose. In addition, customer service staff can provide special services for user portraits, gain insight into user behavior in time, reduce time waste and improve customer conversion rate.
Management: Traditional personal social software such as WeChat and QQ are used to serve customers, so it is difficult for enterprises to have a deep understanding of the work of the customer service team. The customer service system of Hehe website makes statistical analysis by recording the data of customer service reception, response time, customer evaluation, whether there is any missing consultation and login time, which is convenient for managers to deeply understand the work of customer service.
convenient to use
Website consultation messages may not be received and replied by customer service in time after work or under other circumstances, so customers can receive and reply from customer service terminals, computer desktop clients, web pages and even WeChat applets that support mobile App, and new messages will be notified in time to quickly reply to every customer's consultation.