Director and Deputy Director of the National Tourism Administration, Director of the Commerce and Economic Development Bureau, Commissioner for Tourism, Chairman of the Travel Industry Council of Hong Kong, and relevant officials of the Hong Kong Tourism Board, the Travel Industry Council of Hong Kong, the National Tourism Administration and china tourism association attended the talks.
First of all, Shao Qiwei welcomed Liu Wu Whelan and his party and appreciated the efforts made by Hong Kong in handling the tour guide incident. He said that China National Tourism Administration and china tourism association will give firm support to the relevant work of Hong Kong tourism management departments to ensure the healthy and sustainable development of Hong Kong tourism market.
Wu Huilan said that Hong Kong's tourism industry will further strengthen cooperation with the National Tourism Administration and tourist destinations, standardize the order of mainland tourists visiting Hong Kong, avoid similar incidents and provide more satisfactory services for mainland tourists visiting Hong Kong.
After consultation, the two sides reached a five-point understanding on regulating the order of mainland tourism to Hong Kong. First, the National Tourism Administration requires local tourism administrative departments to further strengthen the management of tourism teams in Hong Kong, strengthen the responsibility of team leaders, and support and cooperate with Hong Kong to regulate the tourism market; Second, the National Tourism Administration will instruct relevant departments to actively cooperate with the Hong Kong Tourism Task Force to do relevant work. The two sides agreed to hold a working consultation meeting in the near future to study and standardize the order of the mainland tourism market in Hong Kong; Third, the two sides agreed to work together to improve the transparency of tourists' rights and interests. The National Tourism Administration will widely publicize the information provided by Hong Kong for visitors to Hong Kong through various channels such as China Tourism News and China Tourism Network. Fourth, the National Tourism Administration will provide necessary assistance and cooperation to deal with emergencies and complaints of mainland tourists visiting Hong Kong more effectively; Fifth, the two sides agreed to further strengthen their working contacts, and identified the Director General of Hong Kong, Macao and Taiwan and the Commissioner for Tourism of Hong Kong as liaison officers between the two sides.
At the meeting, the relevant person in charge of the Hong Kong Tourism Board also introduced the main work of the Hong Kong Tourism Board in regulating the order of mainland travel to Hong Kong. After the tour guide incident in Hong Kong, the Hong Kong tourism management department attached great importance to it and set up a task force to strengthen the management of tour guide inspections. Issue a new travel guide to explain the rights and interests of tourists in detail. In addition, Hong Kong will also open a 24-hour tourist complaint hotline to facilitate complaints from visitors to Hong Kong.
After the meeting, Shao Qiwei and Liu Wu Whelan also accepted media interviews on the Hong Kong tour guide incident and the mainland's regulation of the travel order to Hong Kong. (China Tourism News Xu Wanjia; China Lin Zhao Tourism News Xing Guangming/photo)