Is the e-commerce hotline a cost?

The e-commerce industry hotline fee is calculated according to the cost, and each industry basically needs to use the telephone, while the e-commerce industry hotline fee cost is generally mainly reflected in the following points:

Complaining about the seller: When users complain about the seller by calling the phone number of the seller's shop or the phone number of the platform system, it is usually a free phone number provided by the system, but the system still needs to charge the phone bill. If you charge the phone bill according to the normal telecom tariff, the cost of corporate phone may be higher, usually around tens of millions;

Consultation information: when sellers or consumers need to consult some questions or want to open an e-commerce online store, users can call the e-commerce industry hotline to get more accurate news and the latest information of the industry;

Express consultation: In the e-commerce industry, express mail plays an important role. Every baby must be delivered to the user through express logistics. Courier needs to call users, and users also need to complain and consult the latest development of logistics, so they need to make a lot of calls, which makes the phone bill higher.