First of all, if you want to run a good enterprise, you must do a good job of service. When the service is done, the reputation is good, and there are more repeat customers, customers will gradually accumulate and business will gradually improve. Don't fantasize about counting money as soon as the hair care center opens, and your hands cramp. To do a good job in sales, we must first do a good job in service.
How to do a good job of service? Learn to be a man first! Customers should feel at home when they come to do hair care projects, no matter what they are. Never let customers have a bad experience of being "mice", nor can they smile at customers when they enter the store and show their faces after paying the bill. If you can't experience this feeling in the hair care center, I suggest you buy insurance and experience this feeling. You will know what kind of bad impression this feeling will give customers.
When the service is done, there will naturally be more repeat customers. With more repeat customers, old customers will introduce new customers to us spontaneously, so that our sales work in the hair care center will naturally go up. Instead of causing the industry to separate service and sales, it is wrong. At least, in the hair care industry, it is best to serve first and then sell. Our approach is to post the processes and standards of all service projects in a conspicuous place for customers to supervise their implementation. Let customers evaluate our service attitude and level, make suggestions and promote the further improvement of our hair care service level.
Secondly, the business of hair care clubs needs the cooperation of employees. So, how to manage employees? This problem is always the biggest problem in management. Many hair care centers, skilled, experienced and famous hair care teachers, are not treated; New employees, with no skills, no experience and low salary, are more likely to change jobs. I would like to ask, under such circumstances, how can we manage the hair care center well? A new employee, why did they come to work in our hair care center? There are three reasons: the money is in place; Able to learn relevant technical personnel; There is a platform for displaying talents.
If there are none of these three things, to be honest, if I asked you to go to work, would you go? How long can I stay if I go? Regarding the treatment, the system of each hair care center is different, but one thing is the same-people who can do more work! You can't be a vegetarian in a corpse! Let every employee learn skills in the hair care center. Regular job rotation should not treat employees as eternal screws, but give opportunities in each position, so that employees will have the passion and motivation to learn, and will not resign because they feel that they cannot learn skills. To give employees an achievable goal is to work in the hair care center, and whether there is a chance to go up. Maybe the money you gave is in place, and there is nothing to say about all aspects of training, but there is no point in not improving the status of employees. You can only be a front-line employee all your life, and you can't be promoted. What about development?
Third, if the business of the hair care center wants to be good, it is necessary to clarify the responsibilities and implement the manager responsibility system. The work of hair care club stores should be divided into sales, customer management, training, commodity procurement, sales and warehousing, cash management, expense declaration, health management and rules and regulations, and filling in store service forms. , under the unified leadership of the manager, someone who's in charge, responsibility, rewards and punishment. Management is orderly, and performance is naturally good.