Service time: 8:30~ 17:30 on weekdays.
Scope of services: Provide consulting services on trading rules, market construction, market operation, market registration, information disclosure, credit evaluation and other related issues for all market entities in the operation area of State Grid Corporation. Accept complaints and suggestions from market entities on market services.
Service time limit: answer the customer's phone within 20 seconds. If you can answer directly, answer immediately; If we can't reply immediately, we will distribute the service work order within 20 minutes, and complete the customer's reply (return visit) within 1 working day.
Service scope:
Provide consulting services on trading rules, market construction, market operation, market registration, information disclosure, credit evaluation and other related services for all market entities in the operation area of State Grid Corporation. Accept complaints and suggestions from market entities on market services.