The duties of the front desk staff are:
Responsible for answering the front desk service hotline and transferring calls, recording and conveying incoming calls and important matters to relevant personnel, and shall not miss or delay the answer; Responsible for the reception, basic consultation and income of visiting customers, strictly implement the company's reception service norms and maintain good manners; Fill in customer complaints, fill in the registration form in time, and convey it to the customer service team at the first time, and regularly convene customer complaint records to the deputy general manager;
Responsible for the company's front desk or consulting front desk, and keep it clean and tidy; Accept the work arrangement of the administrative manager and assist employees to do other work; Seriously implement the management rules of the target card, complete the distribution work and skill requirements of this office, be familiar with the office work plan, skillfully use office software such as word and Excel, use the Internet to find information, have excellent Chinese and English writing skills, good communication skills, coordination skills, strong confidentiality, and skillfully use various office automation equipment.
Good adaptability to work under pressure. Responsible for entering the company's office to receive, register, guide, irrelevant personnel, door-to-door sales, make trouble without reason, be blocked or help relevant personnel to deal with it. Responsible for sending and transferring company mail, parcels and newspapers. Responsible for answering the phone, recording the contents of the phone, recording and transmitting. Maintain the telephone regularly and keep the front desk clean. Responsible for printing company documents and assisting in copying. Responsible for newspaper subscription and mail distribution management. Assist in guest reception and logistics after the company meeting.
Responsible for company reception. Responsible for telephone connection, sending and receiving faxes and copying documents. Responsible for typesetting and printing all kinds of office documents, business documents, contracts and agreements. Daily instrumentation, data processing and other general administrative affairs. Skills requirements, familiar with office work plan, familiar with office software such as word and Excel, able to search information online, excellent Chinese and English writing skills, good communication skills, coordination skills and strong sense of machine density; Skilled in using all kinds of office automation equipment; Good adaptability to work under pressure.