Complaint conditions: (1) The complainant is a party directly interested in the complaint; (2) Having a clear respondent; (3) There are specific appeal requests and factual basis; (4) Having complained to the respondent and being dissatisfied with the handling result or failing to reply within 15 days.
Complaint content: the complaint content should include: the complainant's name, address, telephone number and postal code; The name and address of the respondent; Appeal requirements, reasons and factual basis; Date of appeal.
Complaint mode: In order to solve the quality problem of the complained telecommunications service at the first time, according to the regulations, the complainant should first complain to the provider of the used telecommunications service. Telecom business operators should seriously accept user complaints and reply to users within 15 days from the date of receiving user complaints. Users who are dissatisfied with the handling results of the telecom operators or the telecom operators fail to reply within 15 days after receiving the complaint may lodge a complaint with the complaint accepting institution.
The complainant shall lodge a complaint with the complaint acceptance institution of the province, autonomous region or municipality directly under the Central Government where the respondent is located. If there is no complaint acceptance institution in the province, autonomous region or municipality directly under the Central Government where the respondent is located, the complainant may lodge a complaint with the Telecom User Complaint Acceptance Center of the Ministry of Industry and Information Technology. If the complaint acceptance agency fails to mediate, both parties to the dispute may apply to the arbitration agency for arbitration or bring a lawsuit to the people's court in accordance with relevant national laws and regulations.
Complaints under any of the following circumstances shall not be accepted by the complaint accepting institution:
(a) the complaint is a fee dispute, and the complaint occurred more than five months after the complaint was filed, and other complaints occurred more than two years after the complaint was filed;
(two) the complainant and the respondent reached a settlement agreement and implemented it;
(3) The complaint accepting institution has accepted or handled it;
(four) the people's court, arbitration institution, consumer organization or other administrative organ has accepted or handled it;
(five) does not meet the requirements of the complaint;
(6) It is otherwise stipulated by national laws, administrative regulations and departmental rules.
Extended data:
ministry of industry and information technology
Synonym? The Ministry of Industry and Information Technology generally refers to the Ministry of Industry and Information Technology of the People's Republic of China.
According to the institutional reform plan of the State Council announced on March 1 1, 2008, the Ministry of Industry and Information Technology of the People's Republic of China (hereinafter referred to as MIIT Ministry) was established as an institution directly under the State Council.
The main responsibilities of the Ministry of Industry and Information Technology are: to formulate and implement industry planning, industrial policies and standards; Monitor the daily operation of industrial departments; Promote the development of major technical equipment and independent innovation; Manage the communication industry; Guide and promote information construction; Coordinate and maintain national information security.
Baidu Encyclopedia: Ministry of Industry and Information Technology of the People's Republic of China