Shanxi Mobile is a communication operation company focusing on the development of mobile communication in our province. In the process of Shanxi's economic development, opening to the outside world and building new energy and industrial bases, it has always played the role of the main force in information construction. Since its establishment more than five years ago, the company has adhered to the business philosophy of "customer-centered, pursuing customer satisfaction", implemented the strategic focus of "service leading, business leading", accelerated construction and development, enhanced core competitiveness, and built a mobile communication network with wide coverage, high communication quality, rich business varieties and first-class service level. The network scale reached 8.6 million and the total number of customers reached 7 million. It has achieved continuous coverage of more than 95% of the province's population, 100% of townships, more than 86% of rural areas, major traffic trunk lines and tourist attractions, as well as comprehensive indoor coverage of key urban areas. International roaming has covered1240 communication operators in 84 countries and regions. The province has established a customer service system of business hall service, 1860 telephone service, internet service and personalized service for major customers, with more than 4,200 business outlets. At the same time, the company continues to deepen reform, the management system and operation mechanism are in line with international standards, and the modern management system is improving day by day; Corporate culture is forged into the soul of a powerful enterprise, and the spirit of employees is to strive for progress; It was once named as "Shanxi Credit Enterprise (A)" by the Provincial Administration for Industry and Commerce, awarded the title of "Shanxi Customer Satisfaction Enterprise" by china association for quality, and won the "Shanxi May 1st Labor Award" issued by the provincial government. In particular, in 2005, Shanxi Mobile launched the "Education Activities to Maintain the Advanced Nature of Communist party member", and all party member always insisted on studying, implementing and practicing the "Theory of Three Represents", closely focusing on the theme of maintaining the advanced nature of Communist party member, carrying forward achievements, overcoming shortcomings, rejuvenating enthusiasm, making great efforts, and striving to achieve a new leap in the development of Shanxi Mobile.
In the past ten years, China Mobile Shanxi Company, with the vision of changing life by moving, with the goal of building an international leading position and realizing sustainable development, has promoted the sound and rapid economic and social development of Shanxi Province with information technology and application, and realized the transformation from a communication expert to an information expert. We have been committed to serving agriculture, countryside and farmers, investing heavily in rural communication infrastructure and eliminating the digital divide between urban and rural areas. Projects such as village-to-village communication project, network cultural station construction and triple play project have been implemented successively, which have made outstanding contributions to rural informatization. We have been committed to improving the informatization level of all walks of life in Shanxi Province, and have tailored information application solutions for Shanxi's electric power, public security, fire protection, municipal administration, environmental protection, medical care and other industries, striving to become a good helper for the construction of harmonious Sanjin. While achieving good business performance, China Mobile Shanxi Company actively undertakes a series of social responsibilities of outstanding corporate citizens in promoting social progress, helping vulnerable groups, supporting education and promoting regional economic development, always pays attention to emergency communication guarantee, shows its talents in times of crisis, and interprets corporate core values with practical actions.
In order to meet the needs of "humanization, personalization, fashion, interest, interaction and sharing" of customer statements, Shanxi Mobile combined with "electronic statements" launched by e-commerce companies such as Taobao to upgrade and revise customer statements on the Internet, which is an important breakthrough in "internetization" of customer service and business management.
Shanxi Mobile is a sustainable growth enterprise full of development potential and prospects. In the process of building a harmonious society, it directly undertakes the task of stimulating economic development, spreading information civilization and communicating human emotions. Facing the future, we have established the development strategic goal of "being a world-class enterprise". Around this goal, Shanxi Mobile will take Scientific Outlook on Development as the guide, pave the way for a strong enterprise with meticulous management, implement the main development line of "good network and better service", adhere to the strategic focus of "service leading and business leading", enhance its core competitiveness, expand its influence, constantly create value for society and enterprises, ensure the comprehensive, coordinated and sustainable development of enterprises, and make new contributions to building a well-off society in an all-round way in Shanxi!
China Mobile Shanxi Company launched the online shopping mall on June 20 13, and O2O synchronized online and offline mobile phone promotion activities.