Excellent enterprises have a remarkable feature. Enterprises attach importance to communication management from top to bottom and have a good communication culture. In particular, employees should pay attention to communication with competent leaders. Generally speaking, managers have many complicated things to consider, and many times they can't control themselves actively, so they often ignore the communication with their subordinates. More importantly, after giving orders to employees to carry out, managers did not personally participate in the specific work, so they did not really consider the specific problems that employees would encounter, and always thought that there would be no mistakes, resulting in a lack of spirit of active communication with employees. As an employee, we should have the spirit of active communication with leaders, which can make up for the communication that the supervisor neglected because of his busy work and no specific participation in implementation. Imagine that Mozi in the story has to teach many students, one is too busy to communicate with Geng Xu, and the other can't feel the resentment in Geng Xu's heart. What would happen if Geng Xu didn't take the initiative to find Mozi? It goes without saying!
Communication management skill 2: Managers should take the initiative to communicate with subordinates.
One of the necessary skills of a good manager is efficient communication skills. On the one hand, managers should be good at communicating with superiors, on the other hand, managers should also pay attention to communicating with subordinates. Many managers like to be above others, lack the consciousness of actively communicating with subordinates, like to give orders in everything and ignore communication management. Imagine that Mozi in the story almost made a big mistake of a great master. If Geng Xu did not actively communicate with Mozi, but passively resisted or even deviated from others, then one Mozi would lose an excellent plastic material, and another Geng Xu would not be able to learn anything or gain more knowledge from Mozi. For managers, "nitpicking" plays a unique role in human resource management, but we must pay attention to methods and never go to extremes. "Picking bones in an egg" will be counterproductive, and we must seek truth from facts when finding fault. In the process of blaming, employees should be informed of the methods of improvement and the goal of struggle, and in the process of "whipping fast cattle", the initiative of talents should not be dampened. From this story, the manager should understand that as a supervisor, he has the right and obligation to actively communicate with his subordinates, rather than simply assigning tasks from above!
Communication management skill 3: Ignoring communication management will lead to indifferent corporate culture.
If an enterprise does not attach importance to communication management, and everyone treats communication negatively and ignores communication culture, then this enterprise will lead to a long-term indifferent corporate culture. Any enterprise may have a culture of indifference, and employees don't care about anything, neither seek leaders nor eliminate resentment in their hearts; Managers don't care about anything, and they don't take the initiative to find and solve problems. Therefore, everyone has created a corporate culture of "indifferent culture" within the enterprise. In the indifferent culture, employees pay more attention to actions than results, and managers pay more attention to assigning tasks than finding and solving problems. Imagine the story of Geng Xu and Mozi. If both of them think everything doesn't matter, Geng Xu is resentful and doesn't take the initiative to communicate with Mozi. Mozi felt that Geng Xu was complaining and didn't take the initiative to talk to Geng Xu to dispel his dissatisfaction. Then the ending of the story must be obvious, right? Mozi has no outstanding students, and his knowledge cannot have a far-reaching impact. What about the ploughing column? Can only be a very ordinary student, with a long resentment in his heart, maybe he will do something extreme.
Communication management skill 4: The best way to break the indifference culture of enterprises is to strengthen communication crisis prevention.
In order to break this indifferent culture, improve the business performance of enterprises and improve the job satisfaction of all employees, managers and subordinates should establish an appropriate communication balance point. If managers and subordinates have no sense of communication, it is necessary to create an environment to make them have the desire to communicate, instead of making them insensitive or indifferent to everything. Without communication within the enterprise, there will be no success of the enterprise, no development of the enterprise, and no one will have the opportunity to work in this enterprise.
Shenzhen Huawei CEO Ren shocked the industry in Huawei's winter. In Ren's words, "I have been thinking about failure every day for more than ten years, turning a blind eye to success, having no sense of honor and pride, only a sense of crisis. Maybe this is the only way to live for ten years. " Zhang Ruimin, the boss of Haier, said, "I feel like walking on thin ice every day." Enterprises should attach importance to communication management from top to bottom and take the initiative to prevent communication crisis. Today, when the tide of WTO strikes, what any enterprise needs most is the sense of crisis in communication management and the courage to really grasp communication management.
Communication management skill 5: communication is two-way, and unnecessary misunderstandings can be eliminated in communication.
Communication is two-way. If either side takes the initiative and the other side is passive, communication will not succeed. Imagine Mozi and Geng Xu in the story. They ignored the two-way communication. What will happen? When Geng Xu actively communicated with Mozi, Mozi either shirked that he was too busy to communicate, or did not actively cooperate with Geng Xu's communication. As a result, Geng Xu would hate each other, and the two sides broke up in discord, and even ended up breaking up in discord. What if Mozi in the story took the initiative to communicate with Geng Zhu when he didn't come to communicate with him, but Geng Zhu didn't actively cooperate and didn't tell his true thoughts? The two sides have not eliminated the misunderstanding, and may even deepen the misunderstanding and eventually go their separate ways.
Therefore, to strengthen internal communication management, we must not ignore two-way communication. As a manager, you should have the initiative to communicate with subordinates; As subordinates, we should also actively communicate with managers and express our ideas. Only through sincere communication and close cooperation can our enterprise develop better and faster!
What are the modes of communication management? 1, communication management can usually be divided into five levels:
The first level is inner communication; Mainly people's internal behaviors, such as observation, listening and reading.
The second level is interpersonal communication; At this level, two or more people exchange ideas, which may be to share information, provide feedback, or maintain certain social relations;
The third level is group communication or team communication;
The fourth level is organizational communication;
The fifth level is intercultural communication.
2. The most famous communication management mode is "onion mode":
Communication management is the core of onion, but to get this core, we must peel off the skin layer by layer. Let's look at the ingredients of this onion:
2. The first layer of1onion model is communication atmosphere and culture.
Communication in the past management process, such as whether employees and managers trust each other, whether they are honest or closed, and whether they have defensive psychology, will have cumulative effects. The atmosphere of mutual trust and frankness in a team or organization is conducive to smooth communication. And all communication comes from a certain culture. To a great extent, national culture determines our communication methods, and national culture also affects organizational culture. In management practice, we will find that due to the differences of national culture, the organizational culture of European and American enterprises and Japanese and Korean enterprises is very different, and their management mode, behavior mode and communication mode are also very different.
If you ignore this communication atmosphere and cultural differences and blindly communicate according to your own communication habits, then you will certainly encounter problems and obstacles that make you very confused.
2.2 The second layer of onion model: information sender, information receiver and communication purpose.
The relationship between these three variables is interactive, each variable affects the other two variables at the same time, and there is no order between them. As the manager of the information sender, you will encode the information according to your own personality and experience. You must analyze your communication preferences and decide how to influence the communication results. For information recipients, because of the differences between different people and senders in interpersonal relationship, status, interest in information reception, emotional state, knowledge and communication skills, managers must constantly adjust their communication methods. The purpose of communication is to communicate with clear goals and avoid wasting time and energy.
2.3 The third layer of onion model: the specific content, communication channels, physical environment and communication time of information.
Information content can be divided into four categories: first, will the information receiver regard the information as positive, negative or neutral? If it is positive, the best strategy is to tell the good news immediately; But if it's negative information, it's best to say neutral information first and then negative news. Second, is the information content a fact or an opinion? Third, how important is information to the information receiver? Fourth, to what extent will information cause controversy?
The main problem of information transmission channel is "how to achieve the best communication effect at the lowest cost?" . The basic optional methods are: 1) oral administration; 2) In written form; 3) Oral and written; 4) Visual means.
The physical environment of information has a very obvious influence on communication, and it is also an important link in strategy analysis. We must think about the following four questions: Is it public or private? Is this a formal or informal occasion? What is the spatial distance between the sender and the receiver of information? Are you familiar with the environment or unfamiliar with it?
The last very important factor in the third layer is the time when the communication takes place. This time mainly includes two meanings, namely, the time when communication takes place and the length of communication. If the manager transmits the correct information at the wrong time, it may be because of the existence of many negative factors such as the emotional state, communication willingness and lack of knowledge of the information receiver at this time, which leads to serious communication failure.
3. There are other communication management modes, such as chaos and duck eggs, but they are inseparable from each other. Communication management mode is a vivid lifestyle based on enterprises and other life forms.
What are the possible reasons for the failure of communication management? It shouldn't be a problem.
Professional, should not be foreign.
In words, it shouldn't be an object.
The purpose should be the same, not just an ideal. In childhood, in the dimension of study, work and life, in an operating unit of social responsibility, all the atmosphere can be: * * suffering; Breathe together. !
The national law is good and solemn, and the national law is majestic.
What are the management skills? Six abilities that managers should possess:
1, communication skills. In order to understand the interaction of employees in the organization and listen to the voices of employees, a manager needs to have good communication skills, of which "being good at listening" is the most important. Only in this way can subordinates not alienate themselves from Germany or dare to put forward constructive suggestions and requirements. Managers can also know whether their communication skills are successful through their subordinates' sense of identity, understanding and * * *.
2. Coordination ability. Managers should be sensitive to the emotions of their subordinates and establish channels for persuasion and venting. Don't wait until the opposition deepens and the contradictions expand before rushing to deal with them. In addition, managers should resolutely solve serious conflicts or contradictory events that may expand the opposite. Even when the situation is unclear, we should take immediate measures to cool down and use appropriate and effective strategies to resolve conflicts immediately after we understand the situation. As long as we master the preemptive right and the initiative to eliminate contradictions, any form of opposition can be easily solved.
3. Planning and integration ability. Managers' planning ability focuses not on short-term strategic planning, but on long-term planning. In other words, a good manager must have a vision, have a vision, can't see the present but can't see the future, and let employees know the company's vision in time, so as not to let employees lose their way. Especially in decision-making and planning, we should properly use the integration ability, effectively use the wisdom of subordinates and existing resources, and avoid manpower waste.
4, decision-making and execution ability. In the democratic era, although there are many things suitable for collective decision-making, managers often have to make independent decisions, including allocating work, coordinating manpower and solving employee disputes. This often tests the decision-making ability of managers.
5. Training ability. Managers must be eager to have a strong work team, therefore, cultivating outstanding talents has become an important task for managers.
6. Control ability. There is a saying: "A leader will not set up an enterprise, but he will set up an organization to set up an enterprise." According to this statement, the premise of being a manager is to be able to build a team in order to further establish an enterprise. But no matter how complicated and changeable the role of managers is, winning the trust of employees is the first condition.
The management skills that managers need mainly include:
1, technical skills
Technical skill refers to the understanding and proficiency of a specific activity, especially the skills related to methods, processes, procedures or technologies. Including professional knowledge, analytical ability within the professional scope and the ability to flexibly use the professional tools and skills. Technical skills mainly involve the work of "things" (processes or tangible objects).
2. Personnel skills
Personnel skills refer to a person's administrative ability to work effectively as a team member, and the ability to establish cooperative efforts in the team he leads, that is, cooperation and team spirit, and create a good atmosphere so that employees can freely express their personal views without scruple. Managers' personnel skills refer to the leadership, motivation and communication skills that managers should have to accomplish organizational goals.
3. Ideological skills
Ideological skills include: "the ability to regard the enterprise as a whole, including identifying various interdependent functions in the organization, how the change of one part affects all other parts, and then affects the relationship between individual enterprises and industries, associations and the overall political, social and economic power of the country." That is, the ability to take the overall situation into account, judge important factors and understand the relationship between these factors.
4. Design skills
Design skills refer to the ability to solve problems in various ways that are beneficial to the interests of the organization. Top managers, in particular, should not only find problems, but also have the ability to find a practical solution to a problem like excellent designers. If managers can only see the existence of problems, but only "people who see problems", they are unqualified managers. Managers must also have the ability to find feasible solutions according to the current situation.
The relative importance of these skills to managers at different management levels is different. The importance of technical skills and personnel skills gradually decreases from low to high according to the organizational level of managers, while ideological skills and design skills are the opposite. For grass-roots managers, having technical skills is the most important, and having personnel skills is also very helpful in frequent communication with subordinates. When the manager's organizational level in the organization develops from the grassroots to the middle and high level, with the decrease of the number and frequency of his direct contact with subordinates, the importance of personnel skills gradually decreases. In other words, for middle managers, the requirements for technical skills have dropped, while the requirements for ideological skills have risen, and personnel skills are still very important. But for top managers, ideological skills and design skills are particularly important, while the requirements for technical skills and personnel skills are relatively low. Of course, the relationship between management skills and organizational level is not absolute, and some factors such as the size of the organization will also have a certain impact on it.
What are the communication skills in gender relations? You have to consider a question first.
What is the purpose of improving your skills? Don't tell me to improve my skills, of course, for communication.
Then I want to ask you again, what is the purpose of your association with this opposite sex?
At the same time, it depends on the relationship between the opposite sex? Couple? Couple? Or unrequited love?
Everyone needs different ways of communication.
When you encounter a problem, what do you want to do? At this time, the way of communication is different.
So, basically can't give you a clear answer.
But I can give you a basic answer, just like a proof question. When you don't know how to prove it, you might as well look at the answer before you go back.
For example, if you have a conflict with your lover and your is fighting, what kind of result do you want?
1, let her agree with your idea?
So you have to convince her? No, when you want to convince her, she wants to convince you to prove her idea is correct.
The correct way is to take a step back first. Let's put it this way: follow your idea first, if not, then follow my idea?
At this time, she will be stunned, just like two people are racing, and you suddenly stop and she can't figure it out.
Then, you continue to say, either according to my idea first, or not, and then according to your idea. This sentence was to be said quickly, almost immediately when she was in a daze.
At this time, basically she will nod her head in agreement, because when she is in a daze, she doesn't react and then agrees with you.
Too many. It's a little complicated.
I don't understand the relationship between the sexes, I can only give you a small example.
What are the earnings management skills? The first is profit long-term management.
When an enterprise has difficulties in operation and is in urgent need of investment funds, it often takes measures to move profits forward. Because the financial situation of enterprises is generally poor at this time, the return on net assets can not meet the rights issue conditions; Secondly, if the asset-liability ratio is too high, potential creditors are reluctant to provide credit support. At this time, if the enterprise pushes the profit forward, it will push the profit valve forward in the later period, such as changing accelerated depreciation into straight-line depreciation, reducing the proportion of bad debt loss extraction, delaying long-term investment impairment reserve and so on. , then you can improve the current profit of the enterprise, make the return on net assets reach the allotment line, and at the same time improve the rate of shareholders' equity, so it is easy for the enterprise to raise funds through debt. If the funds raised by enterprises are properly used, they can help enterprises tide over the difficulties, restore the production and operation of the five permanent members, lay a good foundation for future development, and thus help maximize the value of enterprises.
The second is profit smoothing measures.
For enterprises with unstable production and operation, the implementation of profit smoothing means can convey the information of stable production and operation to the outside world, enhance investors' confidence in the enterprise and stabilize the stock price.
If you want to know more, I suggest you go to the financial manager forum to ask. Are top experts. I copied this from there. I don't know the website. Baidu will know about the financial manager forum.
What are the specific contents of the communication management plan for project management? Communication management plan is an integral part of project management plan, which describes how to plan, construct and monitor project communication. The plan includes the following information:
(1) Communication needs of stakeholders;
(2) Information to be conveyed, including language, format, content and level of detail;
(3) Reasons for releasing information;
(four) the time limit and frequency of information release and notification of receipt or reply;
(5) personnel responsible for communicating relevant information;
(6) Individuals or groups that will receive information;
(7) Techniques or methods of transmitting information, such as memos and emails;
(8) Resources allocated for communication activities, including time and budget;
(9) Problem reporting procedure, which is used to specify the reporting time limit and reporting path when lower-level employees cannot solve the problem;
(10) The communication management plan will update the optimization method with the progress of the project;
(1 1) general vocabulary;
(12) Project information flow chart, workflow, report, meeting plan, etc.
(13) Communication constraints usually come from specific laws and regulations, technical requirements and organizational policies;
(14) The communication management plan can also include guidelines and templates for project status meetings, project team meetings, network meetings and emails. The communication management plan should also include instructions on the use of websites and project management software used in the project.
What are the importance of communication management in project management? The basis of decision-making and planning
Basis and method of organizing and controlling management process
Necessary conditions for establishing and improving interpersonal relationships
An important means of successful leadership
Communication Management Plan Project communication plan is the plan and arrangement of communication work, communication methods and communication channels in the whole process of the project. For most projects, the content of communication plan is part of the initial stage of the project. At the same time, the project communication plan needs to be checked regularly according to the results of plan implementation, and it needs to be revised if necessary. Therefore, project communication plan management is a work that runs through the whole project process. The project communication plan is closely linked with the project organization plan, because the project communication is directly affected by the project organization structure.
production plan
Communication can be simple or complicated. For some people, communication is to express my opinion anyway. What's the difficulty? But the project involves so many people, not only to express their opinions, but also to "when, in what way, what kind of information will be conveyed to what kind of people." Many project managers are passive project managers. That is, you say what project information you want first, and then I'll try to get it for you. Therefore, the work of information collation is basically not included in the work control, and we can only face the supply of information with a coping attitude. From a more active point of view, the project manager should first understand what everyone related to the project wants to know, and there must be some duplication in this information, and then sort and classify this information. Before you ask for it, I will provide it to you first, so that you have no doubts about the project and turn passivity into initiative. The action of sorting and classifying this information is directly included in the project manager's work control, so it is no accident for the project manager. Just master a few steps: (1) Understand the project stakeholders; (2) Analyze the information needs of project stakeholders; (3) Find out the information type according to the information demand; (4) Classifying information types; (5) determine the cycle of information transmission; (6) determine the information transmission mode; (7) collecting information; (8) Review the effectiveness of information transmission.
Communication mode
In project communication, different information needs different communication ways and methods, so in the process of compiling project communication plan, it is necessary to clarify the communication ways and methods of various information needs. The factors that affect the communication mode of project selection mainly include the following aspects: the urgency of communication needs; Effectiveness of communication methods; Ability and habit of project related personnel; The scale of the project itself.
plan
The preparation of project communication plan is to determine the goals to be achieved in project communication according to the collected information, then decompose the project communication tasks according to the project communication goals and requirements, further arrange these project communication tasks according to the time requirements of project communication, and determine the resources and budget to ensure the implementation of the project communication plan. The contents of the project communication plan include the objectives, tasks, time requirements, specific responsibilities, budget and resource guarantee given above.
What are the main functions of project communication management and why? The role of communication in management
Communication helps to improve the decision-making of leaders and employees. As a manager, when formulating principles and policies, the perspective is always biased or the issues considered are not comprehensive enough, or even can not be well combined with reality. Then, managers need to get a lot of information from employee communication, so that employees can make suggestions for leadership decision-making; Or when employees understand a system or policy, their understanding is biased because of different angles. Communication will make employees' understanding tend to be rational, improve team awareness and enhance their judgment ability.
Communication can encourage employees to work in a coordinated and effective way. The various departments and posts of the management office are interdependent. The greater the interdependence, the higher the requirements for coordination, and coordination is achieved through communication. Without proper communication, managers and subordinates have not reached a * * understanding of work objectives, working methods and work requirements, and subordinates may have a wrong understanding of assigned tasks and work requirements, fail to complete work tasks, and even bring losses in interests.
Communication helps to form a team with good atmosphere and fighting capacity. Establishing a good interpersonal relationship and organizational atmosphere between leaders and subordinates is helpful to improve the morale of employees. In addition to technical and coordination information, employees need inspiring information. Adequate communication can make leaders understand the needs of employees, and through communication, they can also have a proper evaluation of employees' work. Through sufficient understanding, we can have a recognition of employees' work and make a correct evaluation, and then consider employees' requirements in decision-making to achieve effective incentives. Therefore, communication is an important basis for forming a good working atmosphere.
At the same time, good internal interpersonal relationship is inseparable from communication. Ideological and emotional communication can enhance mutual understanding, eliminate misunderstanding, estrangement and suspicion. Even if it can't be fully understood, it can at least be understood, so that the unit can form a harmonious organizational atmosphere.