The problem of patient loss is a cliche. Why do patients lose? From the information cognition of potential patients, the choice in the actual scene, service experience, brand recognition, follow-up service and other processes, there is the possibility of losing patients.
Faced with the loss of patients, it is probably a common practice in many clinics to take measures such as adjusting the environment, on-the-job training and strengthening the system to tighten the fence from all angles and levels, but the final effect is not ideal.
Why? Insiders said that because the root cause was not found. The fundamental reason is usually that the internal management of the clinic is chaotic, a large number of manual operations are time-consuming and laborious, and the work efficiency of medical staff is extremely low, which makes it difficult to meet the expectations of patients for medical treatment, resulting in low satisfaction of patients with medical treatment. After the diagnosis, the patient can't keep friendly communication with the doctor, and the doctor-patient viscosity is low.
At this time, it is a good choice to help us improve the management level of post-diagnosis service by means of information management. Of course, it is better for informatization to participate in the whole operation management. Bian Xiao suggested that Xinjiukang diagnosis and treatment system can be used for business information management.
Off-line therapy
Patient registration fee: automatic price-setting cashier function, WeChat appointment management, telephone appointment registration, doctor typesetting settings, exclusive treatment time, and registered cashier report.
Outpatient management: electronic prescription management, patient medical record management, outpatient medical record template, patient database management, online and offline docking consultation, etc.
Pharmacy management: pharmacy dispensing and decocting management, drug invoicing management, drug upper and lower limit setting, drug inventory management, and drug commission setting.
Data report query: doctor's commission income report, drug invoicing report, cashier's expense report, member data report, customer classification report and income comprehensive report.
Online functions and operational services:
Xinjiukang Health App is similar to WeChat in graphic consultation and communication, and can send pictures, texts and voices. Both doctors and patients can consult online through this service. In the process of consultation, doctors can get corresponding service fees to help patients recover as soon as possible, and avoid the "voluntary labor" style in which doctors spend a lot of energy to answer questions for patients, and even patients harass doctors. Doctors can set the cost of remote consultation and consultation service according to their clinical experience and professional knowledge. Doctors with good reputation and high medical skills can set higher service fees.