12328 telephone system construction will adhere to the local-oriented and networked operation, and give full play to the local main role. Relying on the existing service supervision telephone system in various places, call centers will be built mainly in cities above the prefecture level, and a unified and standardized 12328 telephone system will be built nationwide; Adhere to centralized acceptance, carry out their duties, complaints handling, consulting services and other services have been significantly improved, and the three-level network operation of the Ministry, province and city has been realized.
Extended data:
According to the requirements of the Notice of the Ministry of Transport on the Implementation Plan of "12328" Transportation Service Supervision and the spirit of the instruction of the Municipal Transportation Commission on actively opening "12328" in Shanghai, and in accordance with the working principle of "covering industries, adapting measures to local conditions, practicing economy and being practical and effective", the urban transportation industry in this city actively completes "65438".
All industries should post publicity materials as required, do a good job in the preliminary publicity work, and improve the public's awareness of the "12328" telephone. During their stay in Spring Festival travel rush, the inter-provincial passenger transport industry will publicize the opening of the "12328" service supervision telephone in time by means of publicity banners, LED display screens and broadcasting at passenger stations and crossings.
At the same time, various industries will further standardize the "12328" hotline disposal process and do a good job in hotline statistics and analysis.
Baidu Encyclopedia-12328