Visitors paid the full amount at one time, but after several consultations, they could not continue to consult for various reasons. After the visitor explains the situation to the psychological consultation institution, the unused part of the fee can be refunded.
According to the latest Law on the Protection of Consumers' Rights and Interests, those who deliberately delay the refund shall bear civil liability. If other relevant laws and regulations have provisions on the punishment organ and punishment method, they shall be implemented in accordance with the provisions of laws and regulations. Where there are no provisions in laws and regulations, the administrative department for industry and commerce or other relevant administrative departments shall order it to make corrections, and may give a single warning according to the circumstances, confiscate the illegal income, and impose a fine of more than 1 times the illegal income 10 times the illegal income. If there is no illegal income, a fine of less than 500,000 yuan shall be imposed. If the circumstances are serious, it shall be ordered to suspend business for rectification and revoke its business license.