I. Background and function of Nanjing 12345 public complaint platform.
Nanjing 12345 Citizen Complaint Platform was established by Nanjing Municipal Government in order to better serve the citizens and improve the efficiency of government work. By integrating various public service resources, the platform provides a one-stop channel for complaints, suggestions and consultation. Citizens can report problems related to urban management, environmental protection, transportation, health care, education and employment to the platform by calling the hotline, logging on to the network platform or using mobile applications.
Second, the complaint process and handling methods
After citizens report their problems to Nanjing 12345 Citizen Complaint Platform, the platform will classify the problems according to their nature and departments. For urgent or important problems, the platform will immediately start the emergency mechanism and coordinate relevant departments to deal with them quickly. For general problems, the platform will hand them over to the relevant responsible departments and set a time limit to ensure that the problems are solved in time. At the same time, the platform will also track and supervise the handling process to ensure that the problems are properly handled.
Three. Advantages and effects of the platform
Nanjing 12345 public complaint platform has the advantages of high efficiency, convenience, openness and transparency. Through the platform, citizens can reflect problems anytime and anywhere, avoiding the cumbersome and inconvenient traditional complaint methods. At the same time, the platform can also update the processing progress and results in real time, so that the public can understand the handling of the problem. In addition, the platform also pays attention to interaction and communication with the public, actively collects public opinions and suggestions, and provides reference for government decision-making.
Since the establishment of Nanjing 12345 public complaint platform, it has successfully handled a large number of public complaints and suggestions, effectively improving the level of government services and public satisfaction. At the same time, the platform also provides strong support for the government to improve its work through data analysis.
To sum up:
Nanjing 12345 Citizen Complaint Platform, as a convenience service platform established by Nanjing Municipal Government, has played an important role in receiving and handling citizens' complaints, suggestions and consultations on various public services and government work. The platform provides efficient and convenient services for citizens by integrating resources, optimizing processes and strengthening supervision, which effectively improves the government's work efficiency and citizens' satisfaction.
Legal basis:
Constitution of the people's Republic of China
Article 4 1 stipulates that:
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up.
Regulations of People's Republic of China (PRC) Municipality on Information Disclosure
Article 9 provides that:
Government information that meets one of the following basic requirements shall be disclosed by the administrative organ on its own initiative:
(a) involving the vital interests of citizens, legal persons or other organizations;
(2) It needs to be widely known or participated by the public;
(3) Reflecting the institutional setup, functions and procedures of the administrative organs;
(four) other in accordance with laws, regulations and relevant provisions of the state should take the initiative to open.