The acceptance scope of 123 19 is as follows:
1 and "123 19" urban construction service hotlines are the special service numbers of the national urban construction service hotlines determined by the Ministry of Construction and the Ministry of Information Industry, which provide policy consultation and problem complaint services related to urban construction and management for the general public, and also provide a unified hotline platform for the general public to participate in urban construction and management services;
2. 123 19 the scope of acceptance of the urban management hotline, reporting, complaining and emergency handling of various illegal acts in urban management. Criticism, comments and suggestions on urban management law enforcement and its staff. Consultation on policies and regulations related to urban management. Acceptance of other related issues.
123 19 main responsibilities:
1, accepting reports and complaints about hot and difficult issues in urban management, instructing the responsible department of digital urban management to handle them in time, giving feedback and urging the responsible department to verify them, and publishing the processing results in time;
2, answer the city management policies and regulations and other consulting, publicity of urban management laws, regulations, methods and regulations;
3. Publicize major decisions in urban management, organize important activities, publicize and introduce important measures, key tasks and working ideas in urban management;
4. Solicit opinions and suggestions from all walks of life on the hotline 123 19, conduct self-examination and put forward suggestions and suggestions for improvement;
5. Analyze and sort out the hot and difficult issues in urban management, and put forward opinions and suggestions on improving urban management to the municipal party committee, the municipal government and the municipal urban management committee.
Legal basis: Article 41 of the Constitution of People's Republic of China (PRC).
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up. For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate.