1. Complaints and reports: Calling 12345 can initiate complaints and reports on the service quality, administrative law enforcement and urban construction of government departments, which is conducive to promoting various departments to better serve the people.
2. Consultation service: You can also get consultation on various public services and policies by calling 12345, including consultation on medical care, housing, transportation and education, to help you understand relevant policies and solve various problems in your life.
3. Emergency rescue: In case of emergency, you can call 12345 to contact relevant departments for rescue and help.
4. Community service: Call 12345 to get information about community service, such as neighborhood committee service and community medical service, which is helpful to improve the quality of community service and facilitate implementation.
Calling 12345 is a fast, convenient, efficient and safe public service hotline, which can solve more and more problems in many lives. Dialing 12345 is a toll-free service hotline designed to effectively serve the people, improve service quality and meet their actual needs.
Matters needing attention when dialing 12345
1. Note: 12345 The working hours of the service hotline are from 8: 30 am to 5:30 pm every working day, and it is available 24 hours under special circumstances. Before dialing, you need to know the business hours of 12345 in the administrative area where you are serving, so as to avoid being connected or not being answered.
2. Get your ID number ready: Before dialing 12345, you need to get valid certificates to prove your personal identity, such as ID number or household registration book, which is usually needed to verify your identity information or inquire about some sensitive information. Providing false information will affect the final result of your own dialing.
3. Report accurate information: Before calling 12345, you need to clearly and concisely state the questions you want to consult, complain or report, so that the staff can clearly understand the situation and deal with it efficiently.
4. Stick to the bottom line: When calling 12345, pay attention to the wording and attitude, respect the staff, and express opinions and demands rationally. In addition, we should also abide by social ethics, and don't abuse, maliciously slander, joke or disrupt behavior through the 12345 service hotline.
When calling the service hotline 12345, you should pay attention to manners and prepare your personal identification and questions to be consulted. When calling the police or reporting an emergency, you should clearly, truly and accurately describe the situation and take it seriously. Only in this way can we get efficient, high-quality and caring public services.