National vocational qualification level 3
Part I Professional Ethics (Question 1-25, ***25)
I. Single choice (question 1-8)
1. "Laugh and break, make up without laughing, make up three things and make up a new one" embodies the idea of ().
A, diligence B, frugality C, benevolence D, loyalty and filial piety
2. The core of the socialist legal system is ()
A, there are laws to follow b, there are laws to follow c, law enforcement must be strict d, and offenders will be prosecuted.
3, the following does not belong to the corporate culture function is ()
A, integration function b, incentive function c, mandatory function d, self-discipline function
4, the basic requirement of socialist moral construction is ()
A, social morality, professional ethics, family virtues B, patriotism, collectivism and socialism
C, love the motherland, love the people, love labor, love science, love socialism D, have ideals, morality, culture and discipline.
5. "A threesome must have a teacher" explains the truth of ()
A, governing for the people b, uniting and harmonious c, learning from each other d, helping others.
6. The following statement about morality is true ()
A. Morality is a mandatory norm to deal with the relationship between people. B. Morality is the fundamental sign that distinguishes people from animals.
C. people with more moral requirements than the law. D. Morality has never been class-oriented.
7, the market economy gave birth to some new ideas, what do you think does not belong to it is ().
A, independent moral concept B, moral concept of valuing profit over righteousness
C, the ethics of competition D, the ethics of learning and innovation
8. In our social life, people with better economic conditions associate with people with poorer economic conditions. The former can't look down on the latter with superiority, and the latter can't feel inferior. This is () in interpersonal communication.
A, the requirements of the principle of equality B, the requirements of the principle of mutual assistance
C, the requirements of the principle of utility D, the requirements of the principle of humility
(2) Multiple choices
9, abide by professional discipline, require employees ()
A, perform job responsibilities B, implement operating procedures
C, you don't have to obey the rules that you think are unreasonable. D, handle the relationship between higher and lower levels.
10, which of the following statements about honesty and trustworthiness do you think is correct ()
A. Honesty and trustworthiness is the intangible capital of an enterprise. B. Honesty and trustworthiness is the inherent requirement of the socialist market economy.
C, honest and trustworthy enterprises can finally win the trust of society D, honesty and trustworthiness conflict with the development goals of enterprises at any time.
1 1. The requirement for employees to behave appropriately is ()
1. Treat customers with respect and courtesy.
B, calm expression, step-by-step, unhurried reception service object
C, generous behavior, for the sake of national dignity, showing the momentum and demeanor of a big country.
D, solemn image, serious expression, not frivolous, not furtive.
12, about employees to be honest and trustworthy, incomplete and inaccurate understanding is ()
A, the premise of honesty and trustworthiness is to see whether the other party is honest and trustworthy. B, don't do things that are sorry for friends is the fundamental embodiment of honesty and trustworthiness.
C, no matter what promises, as long as they are fulfilled, they are honest and trustworthy. D. Whether the means obtained are justified is one of the criteria for testing whether a person is honest and trustworthy.
13, the following statement about vocational skills is correct ()
A. Vocational skills are the means for people to fulfill their professional responsibilities. B. the improvement of vocational skills depends on the accumulation of experience.
C, the level of vocational skills depends on personal physical strength D, people's innate physiological conditions have a certain impact on the formation of vocational skills.
14, about professional responsibility, the following statement is correct ()
A, whether there is a sense of professional responsibility is the embodiment of employees' moral level.
B, professional responsibility and material benefits are directly related.
C society, enterprises and institutions use legal and disciplinary means to ensure the fulfillment of professional responsibilities and obligations.
D, professional responsibility is a neutral concept, does not involve moral issues.
15, for employees, the labor contract ()
First, it is the "amulet" of the yogi; Under no circumstances can it be changed.
C is the "sales contract" of practitioners, and D is the embodiment of the unity of rights and obligations.
16, the following statement is true ()
A, fairness is a professional ethics requirement for business owners, and has little to do with ordinary employees. B, honesty and trustworthiness are the qualities that every professional worker should possess.
C, honesty and trustworthiness can bring economic effects D, in the fierce market competition, trustworthy people often suffer.
Second, the personal expression of professional ethics.
17, some units occasionally use some spare time to make employees volunteer to do something for the community, such as cleaning and planting trees. Do you think this practice ()
A, not desirable, take up the rest time of employees, inhuman. B, it is not desirable, and the work efficiency will not be very high.
C, there are merits, which can increase employees' sense of belonging. D, have merit, exercise employee health.
18, if there is the possibility of re-choosing a career ()
A, I will definitely choose my current employer. B, I will basically choose my current employer.
C, if there is no better choice, I will choose the current unit D, and I will not choose the current unit.
19, if you take your children to watch a football match, you should pay attention to let them ()
A. appreciate the superb skills of the players. Cheer for the team in your country.
C. Try to learn the players' movements and skills. D. Feel the intensity of the basketball game.
20, a friend is pouring out his (her) heart, I will ()
A, truly understand his (her) feelings and comfort him. B, weave your own opinions from time to time.
C, agree with him (her) and support him (her) with your eyes. D. listen patiently.
2 1. If you are a student, the teacher gave you 10 when marking the paper, so your grades are very good. You will ()
I feel lucky not to say a word. B, feel guilty, but don't want to clarify the facts.
C, take the initiative to tell the teacher, give up "honor" D, work hard secretly, and strive for the real first place next time.
22. After reading the newspaper on the newsstand, what is your most accustomed move ()?
A, leave after reading B, put the newspaper back.
C, put the newspaper back in its original place after sorting. D, ask the clerk to sort it out.
23. What do you think is the best way to deal with books used in school before? ()
A, as a second-hand book sold to people in need. B, sell it as waste to buy new books.
C, give it to others, let them play the waste heat d, keep it for themselves, and you can flip it when you want to see it later.
When several colleagues are talking about Xiao Li's privacy, which of the following do you think is more appropriate? ( )
A, talk to them b, advise colleagues not to talk.
C, tell Xiao Li D quietly and listen quietly.
25. When you encounter difficulties in your work, how do you usually solve them? ( )
A, let leaders find other things easy to do for themselves. B, find a way to solve it yourself.
C, let the leaders help themselves D, don't do it yourself, try to let others do it.
The second part is theoretical knowledge.
I. Multiple choice questions
26, in the Windows Explorer window, to modify the name of the selected folder, the following operations, can't achieve the rename operation is ().
A. Click Rename on the File menu. B. Double-click the object name.
C, right-click the object, and then click the "rename" command in the shortcut menu d, click the icon of the object.
27, Haier group's business philosophy is "dedication to the country, the pursuit of Excellence", which is in the corporate culture ().
A, spiritual layer B, material layer C, system layer D, behavior layer
28, government procurement management authority is ()
A, government finance department B, government materials department C, government audit department D, government business department
29, video conference venue layout requirements is ()
A, A Camera B, logo C, flowers D and natural light should be hung in the main venue and sub-venue.
30. Invited to dinner for foreign communication ()
A, women don't wear makeup, and they don't wear work clothes during the day. B, women should make up, don't wear daytime work clothes when eating.
C, men can wear casual clothes or daytime work clothes to eat D, men can wear suits or daytime work clothes to eat.
3 1. To evaluate the success of the meeting, we must first ().
A, analyze and determine the main factors affecting the meeting effect B, design the meeting effect evaluation table.
C. summarize the evaluation results D. evaluate the performance of the meeting personnel.
32, official documents should be copied to the authorities after the last ()
A, mark period b, semicolon c, colon d, without punctuation.
33, the following does not belong to the invention patent authorization conditions is ()
A, equality b, creativity c, novelty d, practicality
34. E-mail must be sent through the server, and the server that forwards the e-mail written by the user to the recipient is called ().
A.SMTP server b, POP3 server c, TCPE server d and SLOP server.
35. The daily wage in Zhang Yong is 80 yuan. In 20061oct.65438-1oct.65438, the company arranged for him to work overtime for seven days without compensatory time off. According to the provisions of the Labor Law, the company shall pay Zhang Yong the daily 80 yuan salary and () overtime pay.
A, 800 yuan b, 560 yuan c, 1 120 yuan d, 1360 yuan.
36. The correct expression of the participant payment calculation formula is ().
A estimated number of participants × payment amount+estimated number of accompanying persons × payment amount
B. Expected number of participants × payment amount+income items
C Estimated number of participants × payment amount+estimated number of accompanying persons × payment amount+income items
D Estimated number of participants × payment amount+estimated number of accompanying persons × payment amount-payment of discount tax
37. The following description of "crash" is wrong ()
A, the display screen is black, indicating that the computer crashed.
B, crash is the computer running fault state that the operating system can't recover.
The defect of C operating system itself is an important factor leading to computer crash.
The computer crashes and needs to be rebooted.
38. According to the provisions of the Company Law, the time for the establishment of a company is ().
I the date when the administrative department for industry and commerce made the decision to approve the registration.
2. Date when the administrative department for industry and commerce issued the Business License for Enterprise as a Legal Person.
3. Date when the applicant received the Business License of Enterprise as a Legal Person.
D, the date of the company's establishment announcement.
39. Some offices use clapboards to separate their working positions, so as to distinguish different working departments and reduce noise, which is called () office.
A, network format B, semi-open C, open D, interval type
40. The first step for an enterprise to prepare a recruitment plan is ().
A, prepare the Human Resources Recruitment Plan B, and arrange the recruitment schedule.
C, carrying out recruitment tests D to obtain recruitment demand information.
The disadvantage of 4 1. alternate working mode is ().
First, it is difficult to retain employees with special skills. B, the way of working is not flexible, which is not convenient to motivate employees.
C, employees communicate less and can't get enough information. D, it is difficult to ensure the continuity of work.
42. The secretary's job of writing an investigation report on the basis of investigation and study belongs to ().
A, information sorting B, information refining C, information development D, information feedback
43. The CC organ shall return it to the bank ().
A, after the colon, align with the cc office; b, align with the colon; c, top box d, and blank box.
44. The performance tool of the article is ().
A, structure b, theme c, language d, content
45. In order to create a unique corporate culture and distinctive corporate image, enterprises must follow () when planning CIS.
A, the principle of giving consideration to two interests B, the principle of seeking difference and innovation
C, the principle of all-round promotion D, the principle of taking the masses as the center
46. Office equipment for the record, the equipment purchase date, equipment number, supplier and other information should be included in the equipment ().
A. Purchase information B. Maintenance contract C. Log record D. Basic information
47. General document format elements are divided into eyebrow, theme and ().
A, Note B, Appendix C, Topic D, Version Notes
48. In Chinese shorthand, "pragmatism" is best abbreviated as ().
A, true ZB, true/main /C, true-main -d, practical-
49. The contents of the meeting minutes are ()
A, summarize the issues discussed B, meeting organization evaluation form
C, comprehensive briefing D, public feedback
50. The board of directors is a joint-stock company ()
A, authority B, supervision organization C, decision-making organization D, democratic management organization
5 1. The purpose of the meeting summary is ()
A, establish an evaluation system B, improve the organization and service of the meeting C, respond to public opinion D, and give an account to the participants.
52. The appropriate temperature of the office should be in ().
A, 16-20 degrees b, 18-22 degrees c, 20-25 degrees d, 22-28 degrees.
53. Determine the company meeting time should not consider what kind of people can attend ().
A, main customers B, superior main leaders C, company department leaders D, and all official representatives.
54. To check the preparations for the meeting, we must first check the situation.
A. Material preparation of documents B. Full implementation of meeting plan C. Environmental conditions and supplies D. Venue layout
55. All forms of communication within a working group responsible for a specific task can be called ().
A, "indirect communication" b, "direct communication" c, "team communication" d and "language communication"
56. The teleconference is a meeting form by means of language communication, which can't realize the synchronous transmission of words, so it needs () every time.
A, the specific organization arrangement of dispatched personnel B, the configuration of video equipment
C, do a good job of meeting registration d, do a good job of distributing written materials of the meeting in advance.
57. Holding a meeting should not only ensure the quality of the meeting, but also follow the principle of ().
A, expand the influence of enterprises; b, be thrifty and thrifty; d, serve the society and improve the competitiveness of enterprises.
58. Non-threatening communication environment includes ()
A, seating arrangement, collective space and lighting requirements B, order arrangement, private space and lighting requirements
C, dining table layout, private space, sound requirements D, seat layout, private space, lighting requirements
59, about the elements of subrogation, the incorrect statement is ()
1. There is a legal creditor-debtor relationship between the creditor and the debtor. B. The debtor enjoys the creditor's rights against the third party.
C. The debtor's laziness in exercising his rights is harmful to the creditor's rights.
D, the scope of creditor's subrogation is all the creditor's rights of the debtor.
60, determine the theme and agenda of the meeting should not include ()
A, have a solid foundation B, consider social hot issues.
C, combined with the actual d, the purpose of this unit is clear.
6 1. When reviewing the specific contents of meeting documents, the contents of meeting documents should be reviewed first ().
A, whether the level is clear; b, whether it conforms to reality; c, whether it deviates from the theme of the meeting; and whether it has been discussed.
62, a conference call, should first consider ().
A, technical requirements, confidentiality requirements B, time and labor saving C, inconvenient transportation D, strong interactivity
63, MNz is one of the indicators to measure the performance of the computer, it refers to the computer ().
A, storage capacity b, CPU clock frequency c, operation speed d, word length
64, the whole process of work activities according to different stages of development for continuous reaction information feedback method belongs to ().
A, series feedback information b, wide-angle feedback information c, time feedback information d and program feedback information
65, in foreign-related business activities, the choice of gifts should be ().
A. Print the name of the gift-giving unit; B, pay attention to packaging; C, it's expensive
D, send it when we meet for the first time.
66. When making a plan, we must adhere to the principle of ().
A, clear responsibilities b, supervision and inspection c, seeking truth from facts d, monitoring response.
67, under the pressure of crowded office space, in order to reduce the time spent on traffic and reduce traffic environmental problems, some units adopt the working mode of ().
A, flexible time b, home office c, remote office d, virtual office
68. Ritual sequence is also called ritual sequence. It is mainly applicable to how to balance (1) the two basic etiquette principles of treating people equally in multilateral business communication, and to deal with the inevitable order and ranking problems in practice.
A, respect for individuals b, respect for inferiority and order c, equality between countries d, respect for rights.
69, the evaluation of the meeting should be ()
First, clarify the facts; B, be scientific and efficient; C, downplay publicity; D, avoid drawing conclusions.
70, according to the requirements of the new office model, don't need to have too much contact with other employees and customers, can arrange to work at home is ().
A, administrative personnel B, scientific and technical personnel C, sales personnel D and financial personnel of R&D department.
7 1. When adding clip art to a slide, if there is no clip art placeholder on the slide, then ().
A, the clip art will appear on the right side of the text b, the clip art will appear in the center of the slide.
C. Clip art will appear in the upper left corner of the slide. D. Clip art cannot be added.
72, communicate with leaders about meeting matters should adhere to ().
A. Deploy and implement the results of one-way communication as soon as possible; B, maintain irregular communication meetings with leaders in charge.
C. In the communication before, during and after the meeting, highlight their respective key points, highlight their own achievements, and respond to questions appropriately.
73, the use of archives to write digital materials that reflect the basic situation of a unit or a certain aspect is ().
A. Collection of basic information B. Collection of statistical data C. Collection of unit information D. Collection of archival topics
74. The information package sent to reporters at the new product launch conference generally includes ().
A, press release, host information b, host information, information release, product photos
C, product photos and descriptions D, enterprise introduction, product introduction, information release draft
75. If you want to let the other person know your intention in the shortest time, your question should be ()
A, it is best to pave the way to avoid loopholes. B, directly into the meeting results.
C, content introduction, key D, don't give others the opportunity to ask questions.
76, western-style banquet began to sign is ()
A, the host picks up the napkin B, the host picks up the tableware C, the guest picks up the tableware D, and the host arrives at the dining table.
77, information records can be recorded with a tracking card ()
A, information content b, signer's name c, information value d, information borrowing.
78. In Excel, if you enter "0 1/9", () will appear in the cell.
A, 65438+1October 9th b, 1/9c, # # # #D, false.
79, common emergencies in the meeting does not include processing ()
A, venue problem B, equipment problem C, behavior problem D, marketing problem
80, the secretary should focus on the work center, highlight the key points, according to () to determine the supervision task.
A, the nature of work B, the boss's work habits and precautions C, work plan D, the requirements of the same level departments
8 1, the secretary improperly takes up the boss's time at work because ()
A, did not form their own work habits and styles. B, I don't understand the workflow. I followed the company's rules. D, I didn't understand the boss's work habits and style.
82. The information development method of compressing the length of information material to highlight the theme and refine the text effect is ().
A, compression method b, conversion algorithm c, summary method d, concentration method
83. In an enterprise, the commitment period for the same task varies according to specific requirements, such as ().
A, sending and receiving emails, emergencies and daily situations B, filing and preservation of documents, secretariat and production workshop.
C. Receiving complaints from customers by phone and letter D. Receiving emails, internal customers and external customers.
84. The secretary to meet colleagues at the same level belongs to ().
A, upward communication B, horizontal communication
C, vertical coordination D, external relations adjustment
85. The following sentence is accurate ()
A. Teachers from colleges and universities, youth representatives from all walks of life and women representatives attended the conference. Two, this notice from the date of promulgation.
C, due to the obstruction of the nail house, the relocation work cannot be carried out. D, whether seeking truth from facts, integrating theory with practice, this is Mao Zedong Thought's basic point of view.
2. Multiple choice questions (86- 125 questions, 65438+ 0 points for each small question, ***40 points. )
86. Correct the problems found in the inspection of the Standing Committee, and strive to achieve ().
First, the problem must be handled by the leadership. B, the problem must be solved by the competent leadership.
C, in people, things, etc. , prepare for the corresponding rectification; D, timely report the rectification results.
87. The letter from the Municipal Health Bureau: Your Bureau on the employment of college graduates (X [2002]15) has been received. This is a message sent by the Municipal Personnel Bureau to the Health Bureau. It can be inferred from the information in the article ().
A. The issuing unit is the Municipal Personnel Bureau, and the language is reply B. The issuing unit is the Municipal Personnel Bureau, and the language is letter.
This is a reply.
88. Promoting the implementation of decision-making and boss's instructions through supervision is the work of supervision ().
A, essential requirements B, basic purpose C, starting point D and ending point
89. When making a plan, each task should have clear requirements in () and so on.
A, specific target b, quantity, quality c, required resources d, responsible department or individual.
90. The career cycle system requires people to act according to the rules and does not allow people's behavior to deviate from the prescribed requirements, thus improving the enterprise's ().
A, adaptability B, image C, reputation D, efficiency
9 1. According to the scope and category, the office work plan can be divided into ().
A, policy plan B, long-term plan C, short-term plan D, procedural plan
92. "Rearrangement", "modification" and "replacement" are the basic methods to improve the workflow of daily office affairs. In addition, there are other methods ().
A, division of labor B, merger C, cancellation D, streamlining
93. The proposed unit summarizes the need to do well ().
A, focus B, popularity C, scientific D, credibility
94. Decision-making can be divided into two types: mandatory and informed. Permission decision () should be used for the following reasons.
A, set up organization B, deploy work C, commend advanced D, personnel changes
95. The following belongs to the receiving process is ()
A, proposed to do B, review C, remind D, issue
96. The manuscript found in the audit () can be modified directly.
A, typo B, missing word C, incorrect symbol D, incorrect punctuation
97. The following title is inappropriate ().
A, XXX branch for instructions B, XX Municipal People's government work report C, D, letter.
98. The title of the article is commonly used ()
A, briefing B, summary C, investigation report D, debriefing report
99. The form of reminder is ()
A. Department reminder B. Internal reminder C. Periodic reminder D. External reminder
100. When specifying the progress plan, the work progress and problems () should be made clear to ensure the smooth implementation of the plan.
A. When to report B. What measures to take C. Who to report D. What plans to change?
10 1. The procedures for drafting meeting minutes include ().
A. read the meeting documents. B. listen to the group's speech. C. draw up ideas. D. write.
102. The main purpose of the schedule is to request and manage the tasks from ().
A. Preparation time B. Start time C. Stage time D. End time
103. The following statement is true ().
A the name and telephone number of the contact person should be indicated in the description.
B. The organs under the dual leadership ask for instructions, one sends instructions, and the other takes the form of a consolidated report.
C. requests for instructions must be sent to an organ, not to many people.
D. generally, it is not allowed to ask for instructions. If you need to leapfrog, you must also send a copy to the directly higher authorities.
104. The characteristic of information feedback is ()
A. pertinence B. timeliness C. discontinuity D. predictability
105, the action plan is used in the () document.
A, management time b, management task c, target management d, stage management
106, the secretary should understand that the meeting is ()
A process in which two or more parties exchange views and reach an agreement for their own interests.
B, two or more parties for their own interests, the process of exchanging information on some substantive issues.
C. Two or more parties talk about a more formal and thematic communication process.
D. The main spokespersons of both parties agree and exchange views for their respective interests. The process of reaching an agreement
107, the type of file copy is ()
A, copy B, copy C, print D, extract
108, and the file references include ()
A, introduction of the whole clan B, name index C, conference introduction D, organizational evolution
109, the characteristics of electronic archives include ()
A. Handicraft literacy B. Variability of information C. Availability of information D. Dependence on electronic technology
1 10, the use of archives is archives work ()
A, fundamental purpose B, influencing factors C, central task D, basic conditions
1 1 1. When preparing a budget plan, it should include () and other contents.
A, benefit target B, expenditure standard C, calculation basis D, technical standard
1 12. The review in the post-processing procedure refers to the draft ().
A. Proofreading B. Reviewing C. Revising D. Checking
1 13, the principle to be followed in handling emergencies is ()
A. Respond quickly and control the development of events. B. Put people first and protect public interests.
C, keep secrets, prevent information from leaking out D, reshape the image, and kill people.
1 14, the following description of the traditional budget method, the correct is ().
First, the traditional budget method is relatively simple and has low accounting cost.
B, the premise of the traditional budget method is that every expenditure in the previous year is necessary.
C, the traditional budget method can avoid all kinds of internal discretionary expenses.
D, the traditional budget method has a considerable degree of subjectivity in arranging the priorities of projects.
1 15, the role of reasonable office layout is ()
A, form an efficient workflow b, which is beneficial to the work distribution of employees.
C, conducive to the smooth completion of the work D, conducive to the coordination of interpersonal relationships
1 16, the typical market research report is mainly reflected in ()
A. Make an accurate forecast of future market development.
B, to timely and accurately reflect the market situation.
C, the investigation materials should be scientifically analyzed to reflect the law of market changes.
D, the conclusion should be accurate and reliable, the conclusion should be practical, with a wide range of adaptability and operability.
1 17, remote working mode ()
A, enterprise supervision and management difficulties B, enterprises need to invest in equipment.
C, lack of contact between colleagues and team activities D, employees who do not belong to the enterprise
1 18, the significance of information utilization service lies in ()
A, realize the value of information b, play the role of information c, be conducive to the appreciation of information d, facilitate information search.
1 19, the correct way to write the title of the tender is ()
I. Project Name+Language
B. Name of the project subject to tender+Name of the project subject to tender+Language
C, name of the project subject to tender+name of the project subject to tender+language
D. project name+language.
120, the characteristics of this tender is ()
First, pertinence
B, clarity
realism
D. contract
12 1, and the notification type is ()
A, praise bulletin b, criticism bulletin c, information bulletin d, communication bulletin
122, in the following languages, it is () that can avoid writing the main delivery organ.
A, notice b, notice c, notice d, notice
123, information classification methods are ()
A, only indicate the name of the issuer of the organizer b, and put the name of the issuer of the organizer on the first line.
C the names of other issuers are in the line below the name of the issuer of the organizer, in order of the issuing authority.
D. The names of other issuers are followed by the name of the organizer, and the order is 124 according to the issuing authority. The feature of the debriefing report is ().
A, subjectivity B, personality C, authenticity D, popularity
125, the requirement of electronic document management is ()
A, authenticity b, readability c, integrity d, expansibility
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