? Ms. Mingming has more than 10 years of experience in psychological counseling industry management and professional counseling, and more than 30 years of experience in large-scale enterprise management, including the world's top 500 multinational companies, and has a deep understanding and concern for the challenges and hardships faced by managers. Committed to strengthening human resource management and consulting to help enterprises implement EAP.
? The research report was jointly completed by Zhixianghui (HR platform for thousands of members) and the consulting team of industry associations. The data reported in the report is fair, independent and neutral. The valid data comes from 364 enterprises involved in the transfer, covering 24 industries, among which the main companies are 100-400, mostly foreign-funded, private and joint ventures.
The research report is divided into two parts:
One: Do you know EAP?
1. A quarter of the participating enterprises still don't know what EAP is. In the market coverage survey, 25.3% of enterprises don't know that EAP； has not been developed by 70% of enterprises; 23.4% of enterprises plan to carry out; At present, only 10% EAP projects are systematically developed, and the market is still very large.
2. Some enterprises that know and use EAP think that EAP has little effect and the effect is not good. This is also the space for EAP practitioners to develop and provide better services.
3. Some enterprises have a narrow cognitive definition of EAP, and 98. 1% enterprises aim at EAP to avoid extreme events and form a bad influence, thinking that EAP only plays a role in major events.
4. More enterprises pay attention to EAP in employee relations and crisis management, and 77.9% enterprises pay attention to employees' physical and mental health.
5.50% of enterprises believe that EAP can solve the pain points of human resources and play a role in the scene of change.
In the process of developing EAP projects, there are common things: employee-assisted marriage crisis, children's education, crisis events and unexpected accidents.
Second, the challenges and opportunities that EAP market industry is facing now:
1. Lack of professionals to be responsible for the needs diagnosis, internal evaluation and matching with organizational needs of enterprise EAP projects.
2. Enterprises lack effective ways to promote EAP service projects, and the awareness rate of projects is low.
3. The management's cognition of employees' physical and mental health is immature, and there is no action on EAP projects.
Second, "how to do it"-four dimensions
1, plan: project design
Diagnostic requirements: 1) anonymous questionnaire; 2)BP understands the demand and pressure investigation; 3)EAP pilot operation to collect feedback effect; 4)EAP expert hotline to collect requirements.
Diagnosis of whether the combination degree of organizational needs is consistent, whether organizational needs are understood, and whether human and material resources can not be invested.
2. Promotion: Project implementation
1) At present, 60% of enterprises think that EAP can't achieve the expected effect and its promotion is not strong enough.
2) Employee privacy is one of the important factors affecting promotion, which can not be ignored, affecting use and participation.
The promotion and cognition of EAP at the top level has won the support of leaders.
4)EAP design is customized, and the version is divided into enterprise employee version and management version.
3. Evaluation: Effect evaluation
At present, half of enterprises have not evaluated the effect of EAP.
4. Feedback: project follow-up.
Service effect tracking, employee improvement feedback mechanism and return to work summary are included in the next year's work plan.