Since it is a legal consulting company, it must accept legal advice from its clients. In the process of receiving legal consultation, we can find further legal service needs, such as handling cases, legal consulting services, presiding over and assisting mediation, participating in negotiations, etc. The operation of legal consulting companies can be carried out in the following aspects.
Section 1 How to receive daily legal advice?
Daily legal consultation is tedious and boring, because the legal questions you come to consult may be trivial things that are often repeated. Such as family disputes, marriage crisis, wage issues and other labor disputes or labor disputes.
Counselors often think that their little things are big things, because they will keep repeating and asking questions for the first time. Even some consultants will treat us as the object of talk and keep talking. Therefore, we must have a good attitude and have fun in hardships, but we must not let the consultants chatter, ask questions repeatedly, waste time and destroy the mood.
How to solve it?
One word: money, two words: charge, and these problems are perfectly solved.
Here, I suggest that any consultation should be accepted by 20 yuan in 20 minutes. If there is not enough time, the fee will not be refunded, because it is not expensive, only one yuan per minute. If it exceeds 20 minutes, it will be charged per minute 10 yuan. If it exceeds 10 minute, it will be charged at 100 yuan, and so on. If the time exceeds 65,438+00 minutes, it will be charged again. How long does it take to ask the counselor? How long will it take? For example, you said it would take ten minutes. Sorry, you have to pay 100 yuan first, so. Those who don't want to pay will not ask again.
Then you may ask, what should we do if the people who receive consultation in our company don't know much about the law?
Easy to handle! Two words: sign up.
There is a charge, because it will still waste the receiver's time.
Take out a pen and paper, and ask the consultant to explain in detail what he wants to consult, ask for details, and register all. Generally speaking, judging by the common sense, common sense and a little legal knowledge you know during the registration process, most of them will have answers. It's like you're suddenly overwhelmed by something, but when you ask for help, you keep talking about what happened. Maybe others haven't given you the answer yet, and you have cleared your mind and know how to deal with it.
What if I still don't know how to answer, or I'm not sure how to answer?
Easy to handle! Take out your mobile phone, according to what the counselor said and asked, enter the key words you extracted, such as "theft", and you can immediately find out what constitutes a crime, or how many years this crime will be sentenced to. Don't you know how to answer? !
Note: communicate with people while checking, or help people make tea. Don't leave people hanging.
If not, it's still easy!
You are not very good at telling this problem to customers. Ask a lawyer. Then call the partner's lawyer immediately, you can say hello first and then answer it, or you can let someone talk to the partner's lawyer directly.
If you want to establish a professional image, you can also use the toilet as an excuse to go to the toilet for help with your mobile phone or cooperative lawyer, and then come out and answer.
As mentioned above, typical cases may be found in daily consultation. How to proceed after discovery? Please continue reading.