The benefits of online psychological counseling to visitors are first of all cost saving, which is reflected in time and economy. As far as time is concerned, it only takes ten minutes or less to prepare for the consultation, which saves the journey and waiting for several hours before the consultation. As far as economic cost is concerned, the cost of online consultation is generally lower than that of face-to-face consultation, and some of them are even free, such as text consultation in forums or theme consultation on websites. As far as paid consultation is concerned, we know that both consultation and treatment need to be calculated according to the course of treatment, so for long-distance visitors, the reduction of these fees can alleviate psychological pressure.
2. It is easy to establish the relationship between consultation and visit.
To achieve a certain effect, consultation depends to a great extent on the establishment of consultation-visit relationship, and a positive and trusting consultation-visit relationship is helpful to better present and solve problems. Compared with face-to-face consultation, online consultation is firstly due to the anonymity of visitors and consultants (mainly visitors). In a sense, each other is just an identity on the network. If visitors don't want to, they can leave out their real names, looks and other related things, so that visitors and consultants are in a more equal position, thus eliminating some concerns of many face-to-face consultations. Especially those visitors who have special requirements for personal privacy make them feel more secure, so they are more willing to express their true thoughts and puzzles openly. Psychological counselors can also understand the psychological state of visitors more comprehensively and give targeted counseling programs. This well solves the dilemma that people dare not reveal the so-called confidentiality of psychological counseling in traditional psychological counseling.
3. Timely and fast
Traditional psychological counseling needs to make an appointment in advance, and it can only be carried out when the counselor has time and the institution has space, so online psychological counseling is less limited by time and place. When individuals have psychological confusion or problems, they can find qualified psychological counselors online in time and get help in a short time. If the counselor has no time, the case can choose to randomly change the ideal consulting room, so as to solve the problem promptly and quickly.
4. Autonomy
Online psychological counseling has great autonomy for both visitors and counselors, mainly in that visitors can choose their own counselors, and counselors can refuse to accept topics they don't want to consult; The negotiation schedule and process can be completed through negotiation between both parties. In addition, for the visitor, if he thinks that the consultant is not satisfied with providing enough help, he will not feel embarrassed if he can change consultants with a few mouse clicks.
It's easy to think again.
If the questions in online consultation are presented in the form of words, then the process of writing questions is the process of arranging the thoughts of visitors, and perhaps writing them down is a process of emotional catharsis. Therefore, when visitors express their thoughts, sometimes they are not as excited as they were at the beginning, and they can calmly analyze their thoughts and behaviors. At the same time, this process can help visitors rethink, and some problems may be solved by themselves in the process of presentation. Of course, for counselors, they can read the information provided by visitors repeatedly, without missing anything available, and they can completely grasp the essence of visitors' problems.
Of course, online psychological counseling is just like the network itself. On the one hand, it brings us many conveniences and advantages; on the other hand, it also faces some problems. For example, although the anonymity of the network has brought us many benefits, it is also a shortcoming, which has brought some negative effects to the consultation, such as "the authenticity of information", "the deviation of information understanding" and "the possibility of privacy disclosure". Cost-benefit or even free of charge may make consultants feel that they do not fully reflect their own values and affect the consulting effect; For another example, the autonomy of the subject and object of consultation may also lead to the instability of the relationship between consultation and visiting, and visitors may interrupt consultation or consult others at will. In addition to these, the channel for online psychological counseling to obtain information is too simple compared with face-to-face counseling. Face-to-face counseling counselors will obtain information from visitors by listening to their words, observing their actions and observing their colors, and make comprehensive analysis and appropriate responses. Therefore, it can be seen that visitors are actually limited in online psychological counseling, that is, they must have good language skills and be familiar with computer operation, because they have a certain level of education.