1. When will the new charging standard be implemented?
The adjustment of charging policy is a systematic project. In order to ensure the implementation of the new policy, shenzhen tong Company needs to do a lot of preparatory work, upgrade the shenzhen tong system in an all-round way, involving more than 300 existing service outlets, and modify the corresponding supporting management rules and business processes, which is a huge workload. Therefore, the new charging policy is scheduled to be implemented on June 65438+February 1 day, 2007.
2. What changes have been made to the new charging standard?
There are three main changes in the new charging standard for ordinary rental cards:
First, the card deposit was reduced from the original 40 yuan per card to 30 yuan;
Second, rent will be collected from the month of lease, with the standard of 0.5 yuan per card/month. The rent is calculated from the month when the card is rented, and less than one month is counted as one month, which is deducted from the card deposit. No rent will be charged after the service life exceeds 50 years (that is, the maximum 25 yuan deposit will be charged for each card);
3. If the card is returned within 6 months (including 6 months), the handling fee of 3 yuan/Zhang will be charged when the card is returned, and the handling fee will be exempted if the card is rented for more than 6 months.
3. How many types of shenzhen tong cards are there at present?
There are five kinds of "shenzhen tong" cards, namely ordinary rental cards (including adult cards and student cards), ordinary sales cards, special cards, personalized cards and commemorative cards.
Ordinary rental cards are bearer cards and can be overdrawn and refunded;
Ordinary sales cards are bearer cards, which cannot be overdrawn and returned;
Special cards refer to the cards issued in accordance with relevant regulations that can enjoy special discounts, such as disabled cards, which cannot be overdrawn and returned;
Personalized cards refer to cards specially made according to customer needs. The card is printed with the customer's personalized patterns and information, which belongs to the sales card and cannot be overdrawn or returned.
Commemorative cards refer to sales cards with collectible value, which cannot be overdrawn and returned.
4. What about 10 yuan with the original 40 yuan deposit?
As of 12 and 1, the deposit of the newly issued lease card is 30 yuan, and the cardholder who originally held the ordinary lease card with 40 yuan deposit can get a refund from 10 yuan when returning the card or recharging it next time. Specifically, when recharging, the system will automatically convert the returned deposit 10 yuan into the recharging amount and increase it to the recharging amount. In other words, the cardholder does not have to go through the formalities of refunding the deposit of 10 yuan. It should be noted that the transfer from the deposit to the top-up amount needs to be completed when handling the manual top-up, and the self-service top-up machine (such as "Bank of Communications Self-Service") cannot transfer money.
5. 10 yuan is there a time limit for deposit refund?
No, as long as you manually recharge at the nearest recharge point "shenzhen tong Customer Service Network, Shenzhen Development Bank, Rural Commercial Bank and 7-1convenience store (after February 8, 65438)", you can transfer money. So there is no need to rush here, and there is no need to return the old card for a new one.
6. The highest rent is charged to 25 yuan, but what about 5 yuan? Who paid more deposit when returning the card?
5 yuan excess deposit is the overdraft limit of the cardholder. If there is no overdraft when returning the card, you need to return 5 yuan to the cardholder. Whether the overdraft function can be used or not needs to be implemented in accordance with the management regulations of each operating enterprise.
7. According to the new charging standard, is it troublesome to return the card? How to calculate?
Card return is divided into good card, bad card and fault card:
Return the card (the card surface is intact and the data in the card can be read): after deducting the rent, handling fee (if any) and overdraft amount (if any), the deposit and balance of the card will be returned and the card will be recovered.
The calculation method is as follows: (sum of deposit and balance in the card)-(sum of overdraft amount, rent and card withdrawal fee) = actual card withdrawal amount.
Example 1: The use period is 5 months, and the balance is 50 yuan.
(deposit 30 yuan+balance 50 yuan)-(rent 0.5*5 yuan+handling fee 3 yuan) = actual card refund amount of 74.5 yuan.
Return of bad card (card with damaged card surface): after deducting the card cost (25 yuan), handling fee (if any) and overdraft amount (if any), the balance will be returned and the card will be recovered.
The calculation method is as follows: (total deposit+balance in the card)-(credit card fee+overdraft amount+card withdrawal fee) = actual card withdrawal amount.
Example 1: The use period is 5 months, and the balance is 50 yuan.
(deposit 30 yuan+balance 50 yuan)-(card fee 25 yuan+handling fee 3 yuan) = actual card refund amount 52 yuan.
Example 2: The service period is 5 months, and 5 yuan is overdrawn.
(Deposit 30 yuan)-(card fee 25 yuan+overdraft 5 yuan+handling fee 3 yuan) =-3 yuan (that is, the card refunder still needs to pay 3 yuan).
Failure card return/replacement (the surface is intact and the chip is unreadable): a new card is replaced free of charge according to the service life and degree of the card, the balance in the card is transferred to a new card, the service life is automatically renewed, and the original failure card is recycled. If it is necessary to return the card, it shall be handled according to the card return regulations.
Because the data in the card is unreadable, it needs to be processed in the background of the company, so the replacement of the faulty card needs to be handled at the outlet designated by shenzhen tong Company. After 10 working days, the cardholder will get a new card or cash with the receipt.
8. What kind of card is a non-refundable bad card?
Card surface damage refers to the phenomenon that the card is broken due to folding, breaking, cracking, graffiti, posting foreign objects, vague description of the card surface, missing edges, missing corners, punching holes or moisture. In other words, a card damaged due to improper storage and use is a bad card that cannot be refunded the card cost (25 yuan).
9. Can I return souvenir cards and sales cards?
Sales cards and commemorative cards only refund the balance in the cards, and no fees are charged. After the card is returned, the card will not be recharged and consumed again. The warranty period of ordinary cards and souvenir cards is 1 month. If the card surface is intact and the chip is unreadable during the warranty period, the card can be replaced.
10. Is there any limit on the balance in the card when returning it?
There is no limit to the balance in the card, but if the balance in the card exceeds RMB 300 yuan, you need to go to the designated customer service outlets in shenzhen tong.
1 1. Can I recharge or return my card outside the SAR?
In order to cooperate with the bus fare reduction policy, all buses inside and outside the special zone should be equipped with "shenzhen tong" before 65438+February 1. In order to make it easier for citizens to purchase cards for recharging, it is planned to add 50 agency service outlets in Baoan and Longgang before the end of 165438+ 10, and reach 200 agency service outlets before the end of 65438+February, mainly in rural areas. (Please pay attention to the announcement for the specific location)
12. There are many card selling and recharging outlets in the special zone. Can you increase the number of card withdrawal outlets?
Due to the complexity of technology, management and capital security, the card withdrawal business process cannot be rolled out at all agency service outlets, and the card withdrawal business can only be opened at qualified outlets. In order to meet the needs of citizens, before the end of the year, there will be 100 outlets in the special zone that can handle card return business, mainly 7-1/kloc-0 convenience stores and shenzhen tong customer service outlets.
13. Will the prices of sales cards and souvenir cards be lowered?
According to the documents of the Price Bureau, the price of "shenzhen tong" ordinary card is 25 yuan/card, and the cardholder can buy it out at one time. This price is the cost of the card.
"shenzhen tong" commemorative cards refer to sales cards with commemorative and collection significance issued in limited quantities, and their prices are determined according to market conditions, and the prices of commemorative cards being issued are not adjusted.
14. What are the benefits of using the "shenzhen tong" card?
You can enjoy discounts by using "shenzhen tong" to swipe your card, with 20% discount on fares below 3 yuan (including 3 yuan), 7.5% discount on fares above 3 yuan and below 6 yuan (including 6 yuan), and 6.5% discount on fares above 6 yuan. You can still enjoy a 15% discount by subway.
15. What is the discount for students to use "shenzhen tong"?
Students with "shenzhen tong" cards can enjoy a 50% discount on buses and subways. To apply for a student card, you need to go to the branches of Shenzhen Development Bank with a student ID card. It is the same as using an ordinary adult card to use Shenzhen Tong in a convenience store.
16. How can the disabled and the elderly use "shenzhen tong" by car?
According to the policy of the municipal government, eligible disabled and elderly people can take buses and subways free of charge. At present, the Municipal Disabled Persons' Federation and shenzhen tong Company have started to issue the "shenzhen tong Disabled Passenger Car Card". The first batch of cards will be issued at the beginning of June 1 1, when people with disabilities can ride with cards. The bus card for the elderly is being planned, and it is still necessary to use the bus card for the elderly issued by the statutory authorities.
17. Where can I use "shenzhen tong" except by bus or subway?
At present, 7- 1 1 convenience stores in our city have been able to use the "shenzhen tong" card, and the "shenzhen tong" application will be launched in more convenience stores before the end of the year, and will be applied in other fields one after another next year.
18. Is there any limit on the recharge amount of shenzhen tong card?
The minimum amount for the first recharge of shenzhen tong card is 50 yuan, and each recharge should be an integer multiple of 50 yuan. The maximum top-up amount of adult cards shall not exceed 1000 yuan, and the maximum top-up amount of student cards shall not exceed 500 yuan.
19. What should I do if I lose my shenzhen tong card?
The "shenzhen tong" card is bearer, and it is not reported for loss, so it needs to be properly kept by itself. The loss caused by the loss of the card shall be borne by itself.
If the student card is lost, you can go through the formalities of reporting the loss at the agent outlet of Shenzhen Development Bank. The cardholder shall bear the losses within 96 hours after the successful loss reporting and the losses from the loss of the card to the loss reporting. After reporting the loss of the student card, the balance in the card can be refunded according to the regulations.
20. Can you keep abreast of the latest news of shenzhen tong on the Internet?
Recently, shenzhen tong's business has developed rapidly, and all kinds of information will be published and updated on the company's website in time, so please pay attention. Website: www.shenzhentong.com.
In addition, the company's customer service telephone can provide consulting services:
Company headquarters: 83703320
Customer Service Center (Electronic Building): 832069 17
Meilin customer service point: 83 103495
Dongchang customer service station: 255 12 143
Taoyuan village customer service point: 2696 13 15.
Futian South Service Station: 828 18 125