1, commodity release rules
The products released by Tik Tok Store must comply with the platform regulations, and illegal products such as inflammable, explosive and prescription drugs are not allowed to be released. The description of goods by merchants must be true and complete. It is forbidden to publish news of third-party platforms on the product description page or in the product packaging.
Step 2 sell fake goods
In order to protect the rights and interests of consumers and brands, small shops crack down on selling fake goods. Both brands and customers are likely to complain about counterfeit goods.
If the platform determines that the fake goods sold by the merchants are true, the merchants should actively handle the customer's complaints and after-sales, such as refund and compensation. The platform has the right to hand it over to judicial organs for handling according to laws and regulations.
3. Fraudulent or false delivery.
Merchants can set the delivery time limit when creating goods according to their own conditions, but after setting the delivery time limit, they should complete the delivery within the promised delivery time limit and upload the real and effective logistics number within this time limit.
No fraudulent delivery or false delivery. If the merchant still can't deliver the goods in time and has not reached a refund agreement with the consumer, the delivery time limit will be ignored directly. After 24 hours of overtime, it will be appraised again, and the delivery overtime will be determined, with the upper limit of 3 times. The store is likely to close down.
4. Technical service fee
Merchants need to pay a certain technical service fee when selling goods. If the merchant defaults on the technical service fee, the platform will limit the independent cash withdrawal function of the merchant until the merchant makes up for it. However, for new business, you can enjoy the discount of non-advertising order technical service fee as low as 1%, up to 30 days.
5. Timeliness of after-sales customer service
Merchants need to deal with buyers' after-sales problems in a timely and gentle manner. If the merchant does not reply to the buyer's information, does not answer the buyer's phone, or refuses to answer the phone for no reason, the platform will deduct part of the deposit of the store, and the platform will even conduct random telephone checks. If three calls are not connected within 24 hours, it is illegal to judge that a single user's customer service is lost.
6, spot check quality inspection, commodity quality problems
The platform will randomly sample the goods in the store on a regular basis, and the staff will buy them as ordinary consumers and send them to a third-party testing agency for testing. If there is a problem with the goods, the platform may directly remove the goods or directly deduct the deposit of the store.
If you want to return something or have other questions when you buy something in Tik Tok, you can call Tik Tok's official customer service. If the Tik Tok platform doesn't care, you can call 123 15 to complain, or you can report to the quality supervision and management department where the merchant is located.