Any project for design for six sigma must have a clear sponsor, supporter and owner, which is the key factor for the success of the project for design for six sigma, and all these factors must come from the top management. Making a complete design project team charter before the start of the project will help the project team to start work faster and better. The articles of association of the project team shall include project objectives, project scope, project budget, roles and responsibilities of project team members. Team members must clearly understand the overall goal, scale, required resources, key deliverables and delivery time of Six Sigma project design, as well as the budget needed to achieve the goal.
Design for six sigma's goal is to create a new six-sigma product or process, so that it can reach the quality level of six-sigma that has not been achieved before. The goal of the project can be to improve customer satisfaction, increase profits, reduce customer complaints or improve efficiency. But no matter what the goal is, it should be as specific as possible to improve the probability of achieving it.
The scope of the project should explain the scale of the project and what aspects the project involves. Setting the scope of the project helps each team member to have a general understanding of the work. The setting of the scope should be easy to modify, or it can be expanded if necessary. When setting the project scope, we need to seriously consider who the target customers are, what internal and external requirements we can meet, the appropriate time for the newly designed products or processes to be put on the market, and whether the monthly scope is appropriate.
By accurately estimating the design budget of Six Sigma project, we can grasp the total cost of the project and avoid confusing the project cost and income with the financial situation of the whole department. Essentially, design for six sigma's advantage is that it can effectively increase profits by improving efficiency or quality.
Design, like Six Sigma improvement, aims at defining the direction of efforts and defining the planning parameters, but the work of the process improvement team is to find, analyze and solve problems. For process design, it is to design a practical and effective new method to complete the key work in the organization. In addition, the description of problems and objectives in the process design charter may be a bit vague, because design for six sigma's focus is often on general issues rather than specific issues.
Secondly, the QFD quality function, a common tool, is introduced.
Once the customer's needs are collected and analyzed, a method is needed to turn them into the strategic objectives of the organization. At this stage of the implementation process, Quality Function Deployment (QFD) or Quality House is a very useful tool. We can dig out strategic areas of concern that have a great impact on the company's bottom line from customer needs.
Every process of customer satisfaction with the quality house. The general method is an iterative process. In this process, cross-functional teams follow the following high-level steps or guidelines to complete a series of quality houses.
1, "What is it?": Insert the comprehensive list of customer expectations in the first column of 1 room, and insert the importance scores from customer surveys in the adjacent columns. In addition, the consulting company pointed out that it is also a good idea to add strategic business objectives and the requirements of the government and employees here.
2. "How to do it": The second step is to determine the relationship between the important "how to do it" and the initial "what is it" list through cross-functional brainstorming meetings. These "how to do it" constitute the framework of House 1 They are the high-level business processes of an organization, and the solution is how to meet the requirements of customers.
3. "Relationship matrix": the relationship between how business processes affect customer needs, which is expressed by high, medium, low and no relationship. You can describe these relationships with numerical weights such as 9,3, 1 0, and then calculate them: multiply the customer's importance score, and then add up the values in each column, according to the design of Six Sigma consulting company.
4. "How much": Its output is "how to do it" after each primary level is sorted. These can be used for strategic focus, and then, if further refinement is needed, these projects will be transmitted to Room 2 and become the next "what".
5. Continue these processes until the sorted "How to Do" is specific enough to allocate strategic objectives and measured values, and then include the defined final "How to Do" in S4 improvement project.
After the successful completion of the above process, a list of key areas of concern will be generated, and design for six sigma Consulting Group believes that the strategic objectives and opportunities of S4 project can be specified for these areas. This process can provide a kind of trust, that is, the focus of process resources is to meet the key needs of business processes and the needs of customers.
3. Zhang Chi Consulting/KLOC-has been focusing on providing six sigma, lean six sigma and six sigma dfss design training and project consulting for 0/6 years (Zhang Chi Company has provided six sigma DFSS design training and consulting services for China Aerospace since 2005, and the DFSS Project Excellent Improvement Award has won the first prize for many times).
1.DFSS training is divided into green belt, black belt and green belt and black belt.
2. The training fee for DFSS open class in Zhang Chi is about 30,000 yuan. There are fixed courses every month.
3. There are three training methods: open class, internal training and consulting (project counseling).