1.JD.COM What are the advantages of home appliances over physical stores?
When buying home appliances, there are different advantages in choosing online purchase or offline purchase.
The following are the advantages of JD.COM home appliances over physical stores:
1. Better product quality and selectivity. JD。 COM has many kinds of home appliances, rich product information, high product quality and closer supply chain, which ensures the shopping experience of consumers. The choice of goods in physical stores is usually narrow.
2. A more convenient shopping experience. JD.COM household appliances don't need to go to a physical store. They can browse goods, consult customer service and place orders for payment through computers or mobile phones. They may also enjoy services such as door-to-door delivery and store pick-up, saving time and manpower to and from physical stores.
3. More promotional offers. JD.COM Household Appliances has launched a large number of promotional activities in various festivals (such as "Double 1 1") to attract consumers with product concessions and full reduction of gifts. However, physical stores have obvious restrictions when doing promotional activities, such as epidemic prevention and safety.
4. Better after-sales service. JD.COM household appliances provide consumers with more convenient and better after-sales service, including return and replacement, on-site maintenance and so on, which greatly enhances consumers' trust and shopping experience.
Generally speaking, the advantages of JD.COM household appliances lie in better product quality and selectivity, more convenient shopping experience, more promotional offers and better after-sales service. These advantages can make JD.COM. COM's home appliance shopping experience is more convenient and efficient, which improves consumers' satisfaction in terms of quality, service and price.
Second, what are the specific after-sales services for home appliances in JD.COM?
JD.COM home appliances provide a variety of after-sales services, including the following aspects:
1.7 days return without reason: if the quality of the goods is poor or unsatisfactory within 7 days after purchase, you can apply for return without reason. Consumers can contact customer service or self-help through JD.COM App.
2. After-sales maintenance: If there are quality problems after purchasing household appliances, you can apply for maintenance service. JD.COM home appliances provide home maintenance, express service, self-service and so on. , according to the actual situation for processing.
3. Exchange service: After purchasing household appliances, if there are functional or quality problems, you can apply for exchange service. Consumers can apply for exchange service according to JD.COM. COM exchange policy.
4. Extended warranty service: JD.COM Household Appliances provides extended warranty service. After purchasing household appliances, you can purchase additional extended warranty to extend the original after-sales warranty period. Consumers can purchase the corresponding extended warranty service package.
5. Customer service consultation: JD.COM Household Appliances provides all-weather customer service consultation service, and consumers can get answers and guidance on after-sales problems through online customer service, telephone consultation, social media and other channels.
Please note that the specific after-sales service policies and methods may vary according to product types, brands and specific situations. Before buying home appliances, it is recommended to see JD. COM's after-sales service policy to fully understand the relevant rights and responsibilities.