We suggest that you stop using this facial cleanser immediately and see a professional doctor as soon as possible. After all, the severity of allergic reactions varies from person to person, and only doctors can accurately judge and formulate corresponding treatment plans.
After receiving the doctor's diagnosis, please contact our customer service staff with relevant medical records and proof of purchase, and describe in detail the allergic symptoms after using facial cleanser and its impact on daily life. This information will help us better understand the situation and provide you with an appropriate compensation plan.
According to our compensation policy, under normal circumstances, if the product does have quality problems or the instructions are inconsistent with the actual situation, we will consider returning, refunding or exchanging goods for compensation. The specific compensation scheme depends on the situation, but we will ensure that every complaint is handled fairly and reasonably.
We will investigate the sales of facial cleanser and communicate with suppliers to ensure that similar problems will not happen again. We attach great importance to consumers' voices and feedback, and will take corresponding measures to improve the quality and safety of products.
In the process of handling, we guarantee to abide by relevant laws and regulations, and take solving problems as the guide, and keep timely and positive communication with you. We will constantly improve our services and products to provide a better shopping experience.
Please understand and give us time to deal with the problem. Your satisfaction is our greatest pursuit, and we will try our best to solve your problems and bring you a better shopping experience. If you have other questions or need further help, please feel free to contact our customer service staff and we will solve them for you as soon as possible.
Tips: Before buying any new products, it is recommended that you first know your skin type and your allergies to certain ingredients, and choose products suitable for your skin type. If you have allergic symptoms after using any new products, please stop using them and consult your doctor. Everyone's skin is different, so there may be individual differences in the same product. I hope you can understand and pay attention to your skin health.