1. Parcel not scanned: the goods received by the logistics company were not scanned in time, and the logistics company system could not reflect the unscanned parcel information.
2. The package has not been collected: the merchant submitted the logistics information on Taobao, but the actual package has not been delivered to the logistics company, and it is still at the merchant's place.
3. Wrong single number: the information of logistics single number filled in by the merchant is wrong, which makes the system unable to recognize the single number and reflect the logistics information.
4. Courier system failure: There is a problem with the courier company's system or system upgrade, which makes it impossible for users to query logistics information in a short time.
5. Weather and other factors: due to flight shipment problems or weather problems, the package cannot be transported and there is no update of logistics information.
5. Receiving information problem: the logistics address and contact information are incorrect, which leads to the inability to deliver goods and the logistics information is not updated.
There are certain risks in the logistics and transportation of expansive materials, including loss and damage. In order to avoid unnecessary losses, please be sure to pack according to the requirements of the logistics company.
When placing an order, I hope to determine the approximate delivery time. At the same time, I can get the phone number of local outlets by querying Shentong's website or through "Shentong Online Customer Service", and it is better to contact directly for confirmation.
Order before 17: 00 (winter limit in northeast China 14: 00) and pick up the goods on the same day in principle. If there are special circumstances, we will call the customer to reschedule.
In principle, Shentong Company does not accept powdery and liquid articles, and absolutely refuses prohibited articles stipulated by the state, such as chemical industry. Once the express mail is found to be concealed, Shentong has the right to refuse to provide services. If losses are caused, further legal measures will be taken depending on the severity of the consequences. If it involves ordinary civilian products such as cosmetics, it needs to be put on record in Shentong Head Office in writing, and it can only be delivered under the packaging conditions recognized by us.
All merchants should make good preparations for delivery, including packaging and filling in the "Shentong-Taobao" special waybill, and clearly filling in the Taobao logistics number on the waybill to facilitate our information matching and ensure timely information feedback and inquiry.
Shentong Express official website-Terms of Service