1. With the help of various platforms, such as the national enterprise credit information publicity system, B2B websites, recruitment websites, search engines, maps, etc. , you can query the contact information of an industry or a single enterprise.
There are also platforms such as enterprise check and tianyan check. There is a lot of information in the enterprise, and there is not a salesperson who doesn't know it. But now many registrations have no direct user information, so it is necessary to distinguish when the company was registered. If it is earlier, you can directly use the platform to find it.
2. Newspapers and magazines Many newspapers and magazines of enterprise types often publish enterprise advertisements, industry trends, activity information and so on. This information will include the contact information of some enterprises, which is a low-cost way for telemarketing companies to collect customer lists, but it is time-consuming and laborious and inefficient. You need to keep an eye on these newspapers and magazines.
3. Trade associations and offline exhibitions: Trade associations are also places where enterprise information gathers. There are many organizations, such as trade associations and regional associations. You can get in touch with the organizers of the associations.
Offline exhibition is a way to get the contact information of enterprises. If there are often large-scale exhibitions in your area, you may wish to scan a wave of business cards and send your own business cards while looking for the contact information of the target enterprises. It would be better if you participate in the exhibition in the name of the company, and you can have a good opportunity to contact other exhibitors.
Relationship maintenance
1, clear objectives, responsibilities and expectations
An important factor of clear communication is that the objectives of each step of the project meet the expectations of customers and the person in charge is clear. At the beginning of the project, a clear plan should be made to define the ultimate goal and implementation steps. Therefore, all expectations should be written down in black and white, with clear goals and responsibilities.
2. Clear communication
From the beginning of cooperation, clear communication between customers and service providers is crucial. More communication with customers is always better than less communication. Lack of communication will lead to all kinds of misunderstandings and dissatisfaction of customers. After each oral communication, the discussion content and specific implementation steps should be confirmed in the form of written documents or emails to ensure that all communication is recorded.
3. Set the project stage
Divide the project into several stages and make a stage plan, so as to design a successful road map and let the team make strategic adjustments when necessary. At the same time, the design of the project stage can also let customers see that you are working towards your goals. Through communication at all stages, customers will be more satisfied with your work.
4. Communicate in advance to increase the cost.
At some stage of the project, through evaluation, you may decide to make some reasonable fine-tuning. Usually, these fine-tuning involve price changes. Regarding any increase in cost, we must clearly communicate with our customers and get approval before moving on to the next step. Extra-budgetary bills will destroy the established good customer relationship.
5, consistent with customer values.
Only by keeping consistent with customers' values can we maintain a happy and good long-term cooperative relationship with customers. When your values are consistent with the corporate values of customers, customers are more inclined to trust your judgment and pay more attention to your perspective and problem-solving methods.
6, active feedback, but don't react too fast.
Don't reply to the customer's feedback immediately. On the contrary, you should think carefully, weigh the pros and cons, and then respond after careful consideration. Subconscious emotional feedback may be counterproductive. Customers prefer to see you thoroughly understand the situation and seriously consider the coping strategies before implementing and solving problems.
Step 7 track down
After the project is completed, follow up with customers or summarize what is successful and what can be improved next time. Regular follow-up with customers can ensure that the strategy and project results are still valid. Excellent customer service is not only to complete a project on time and on budget, but also to maintain a good and successful long-term customer relationship.