Generally, self-service complaints can't be solved. The system will tell you to reply within 7 days, but in fact you can get a reply within 2 days. If it is a complaint about other things, it depends on the specific service speed, which generally does not exceed 7 days.
China government service platform mainly provides seven unified services such as unified ID card, unified service and unified electronic certificate for enterprises and the masses, and plays a supporting role in the entrance, passage and office of national government service.