Business clerks have a wide range of work processes and responsibilities, and there are many types of business to be handled. The most important job of a business clerk is to follow the level to conduct business investigation and research, attend meetings, participate in negotiations, and go to counties, provinces and even go abroad for inspection when necessary. In addition: the workflow of business clerks varies according to the business content of the company, but in general, their workflow still has many similarities. See below for details:
A business clerk followed his boss to visit the process:
Generally speaking, its working procedure can be divided into three stages:
1:
Preparation for visit:
After the boss decides to visit, the business clerk should make full preparations for the visit quickly before departure, including adjusting his mentality and preparing materials and necessary materials.
2:
Mental preparation. Business clerks must first understand the main purpose of the boss's decision to visit:
The content of the visit and the business points of this visit, understand the inviter, the relevant personnel accompanying the boss to visit, the schedule of the visit, and what preparations the inviting unit needs to make.
3:
Organize preparation. Business clerks should do the following:
According to the boss's instructions, draw up the visit plan, notify the relevant departments to determine the list of the entourage who will participate in the visit, organize all the staff to attend the preparatory meeting, listen to the boss's instructions on the preparation work, study the relevant documents, arrange specific tasks, print and distribute the visit plan and schedule, and contact the inviting units to make them ready.
4:
Data preparation. Business personnel should collect:
The historical evolution of the inviting unit and boss team, the information published and evaluated by the current work, the indicative policies and normative documents related to boss's visit, the information on the theory and typical experience related to the contents of the visit center, and the information on the geography, climate, traffic conditions and customs of the visit area.
5:
Material preparation. Business clerks should bring: office equipment: commonly used drugs: travel expenses and stationery such as cameras and tape recorders.
Second: the visit stage.
1: Make organizational arrangements. The boss's business inspection must be in the form of inspecting the production site of goods, holding a symposium or visiting individually. This requires the business clerk to arrange the time, place and relevant personnel for it. No matter what kind of activities, business clerks should make records for later analysis: research. When business clerks see and hear the situation, they should report to their superiors promptly and accurately.
2. Take the initiative to make suggestions. In the interview stage, the waiter business clerk should take the initiative to put forward suggestions to the boss on how to deal with the problem.
3. Contact the enterprise in time. During the supervisor's visit, the business clerk should communicate with the original enterprise in time. For example, use communication tools to inform the activities of the outgoing boss of the enterprise in time, so that those who stay in the enterprise can master the status of the outgoing boss. At the same time, it is also necessary to obtain information from the inside of the enterprise, so that the outgoing boss can keep abreast of the boss's important instructions and the work trends of the original enterprise, and ensure that the boss is well-informed to facilitate the implementation of uninterrupted command. 4. Deal with daily affairs. Business clerks should take the initiative to handle daily affairs. When meeting the contradiction of personnel, time and place in organizational arrangement, we should take the initiative to coordinate, get twice the result with half the effort as much as possible, and improve efficiency. We should also ensure the chief's life and rest as much as possible, so that he can be physically and mentally healthy: work energetically.
Three: At the end stage, the accompanying business clerk should do a good job in the aftermath of the visit. This stage mainly includes:
1: Arrange the return trip. Contact and arrange transportation for the return trip, book a good car: boat: air ticket, arrange accommodation on the way, and ensure the safety of the boss.
2. Organize survey data. After returning to the enterprise, we should sort out the problems found in the interview and put forward suggestions for improvement: solving the problems.
3. Pay close attention to the implementation of related matters. During the visit, when the boss returns to the enterprise, the business clerk should inform him in time: urge the relevant departments to do a good job of implementation, so that everything is in place and everything responds. 4. Travel expense reimbursement. The accompanying business clerk should assist the boss to settle expenses: reimbursement of travel expenses: repayment of advance loans.
5. Review and summarize. It is an effective way to follow the work of business clerk, review and summarize the work during the visit with the boss, and actively seek the boss's criticism: help. During the whole period of going out with superiors, business clerks should always pay attention to maintaining the prestige of superiors, implementing policies, observing discipline, being modest, prudent, approachable and in charge, and also set up a good image for business clerks themselves.
Handle daily office affairs, such as reception, information entry, secretarial work and file management.
Pass on the recruitment requirements of a business assistant for your reference. Work objectives:
1. Assist the business manager to continuously expand the company's business volume and seize the opportunity to develop possible expansion projects.
2. Grasp the market dynamics timely and accurately.
3. Keep good communication with customers and operations, so that customers can get satisfactory service.
4. Timely statistics of relevant data to provide customers with necessary information.
5. Timely collection of accounts receivable.
Job responsibilities:
1. Understand the market, follow up and develop possible expansion projects.
2. Track existing customers regularly and learn about potential customers.
3. Participate in the formulation of business contracts and price negotiations.
4. Feedback the modification of workflow in time.
5. Complete daily report and filing, such as receiving goods, inventory, monthly plan, annual summary, work instruction, etc.
6. Call the customer to owe money.
7. Tax-free examination and approval procedures for imported projects and equipment of the company.
8. Bonded and non-bonded customs declaration business.
Skill knowledge:
1. Bachelor degree or above.
At least 2.3 years relevant working experience.
3. Good oral and written expression skills in Chinese and English.
4. Skillful use of related office software.
5. Good internal and external coordination and communication skills.
Business clerks cover a wide range of fields, such as hotels, tourism and ticketing. Even sitting in an office, you should master the working conditions of your own industry. Now, we provide a job they can enjoy for reference: many commercial industries have set up special communication and business facilities for customers to use and provide special services such as translation, typing and copying. The establishment of a special department to complete the above services is the origin of the business center. Many business centers are located in the front hall.
When the clerk in the business center is on duty, in addition to working in accordance with the service regulations, he should also do the following courtesy services:
First, pay attention to personal appearance. At work, you should be neat, dignified and generous. Be energetic and focused during working hours, and pay attention to your sitting posture and walking posture in front of customers. Comply with the requirements of the relevant provisions of the Staff Code.
2. Enthusiastic and proactive, warmly welcome customers, smile and greet them, first of all, respect customers' wishes, and show indifference to customers, especially those with special requirements. When you receive several customers at the same time, you should receive them one by one in order and say hello at the same time, so as not to feel left out. Busy but not chaotic, orderly. Pay attention to professional ethics, reputation, quality assurance, charge according to regulations, and keep secrets on behalf of customers. The office of the business center is not only a service place, but also a place to receive customers. The environment must be clean and tidy, and the overall layout should be orderly, so that customers have comfort, convenience and trust.
Third, work hard and pay attention to efficiency.
1, to undertake telex, fax, typing, copying, translation, express delivery and other services, so as to be accurate, fast, meticulous and thoughtful and prevent mistakes. If the customer is not satisfied with the service, the clerk in the business center should explain patiently and should not ignore it. Be modest and tactful when explaining. Explanation is a patient statement of the whole story, and should not be transformed into competition with customers.
Telex is also called telegram. The fax machine installed in the business center can be used for direct sending and receiving. Because telex communication is convenient and fast, it is very convenient for business guests to use it. When the clerk in the business center sends a telegram on behalf of the customer, he should browse the telex draft of the customer, ask for clarification if there is anything unclear, and ask the customer to make a new copy or correct it with the consent of the customer. A copy of the telex should be left for reference. After the valet sends a telex, it is necessary to fill in the notice time, sender's location, sending time and operator's employee number on the registration form, and invite the guests to pay at the cashier's office. When receiving telex, check whether there is the address and name of the recipient after receiving the telex, carefully tear up the telegram together with the time record of sending and receiving the telegram, fill in the handling manual number, send the telex to the guest's room or call the business center for the guest to collect it, and ask the guest to sign the telex register.
3. Fax is also called fax telegram. It is more than 50 times faster than teletypewriter and can reproduce the "original text". It can transmit printed, printed or handwritten materials, drawings, charts and photos in any form from one place to another. It can completely and accurately transmit copies of documents to any distance, with the speed of telephone and the copying function of office photocopiers. When sending faxes on behalf of customers, you should carefully check the sender's area code and fax number to prevent wrong sending. After the fax is sent, the sending time and the operator's employee number should be filled in the bill, and the guests should be invited to pay at the cashier's office.
4. Establish a good service image, do not seek personal gain by taking advantage of work, do not exchange or take foreign exchange with customers, and safeguard personality and national dignity.