123 15 How long will it take?

Legal analysis: According to relevant laws, inform consumers whether to accept the complaint within seven working days from the date of receiving it. If it is not accepted, it shall inform the reasons for not accepting it. 123 15 scope of acceptance: accepting inquiries from the masses or consumers to the industrial and commercial departments, mainly including the following contents: inquiries about laws, regulations and rules concerning industrial and commercial administration and consumer rights protection; Consumer knowledge and information consultation; Consultation on public service system of industrial and commercial administrative organs.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive.

Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.

Article 32 The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, in accordance with the provisions of laws and regulations, take measures within their respective functions and duties to protect the legitimate rights and interests of consumers. The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.

skill

The above answer is only for the current information combined with my understanding of the law, please refer carefully!

If you still have questions about this issue, I suggest you sort out relevant information and communicate with professionals in detail.