I introduction of hotline 12368
"12368" is the judicial information public service number determined by the Supreme People's Court and widely used in the national court system.
12368 litigation service hotline provides litigation consultation, case inquiry, contact with judges, complaints and suggestions for parties or litigation agents, and has become the main channel for people's courts to contact judges.
The first pilot unit of China "12368" judicial service hotline-Beijing court "12368" judicial service hotline was officially opened on June 7, 2009.
Ii. 12368 the role of the judicial hotline
1, opening hours: 12368 hotline has two ways: manual answering and self-service voice. The opening hours of manual answering are 9: 00-17: 00 every working day; Self-service voice is available 24 hours a day.
2. "One complaint after another": The hotline platform will classify the litigation demands made by the parties by calling the hotline 12368 according to their demands: for simple matters such as inquiring about the progress of the case, submitting applications and materials, and procedural litigation consultation, the platform will "answer one by one" and give a direct reply; If it is related to the exercise of judicial power or matters closely related to the case, the platform will issue a work order to the judge, who will handle it in time within the prescribed time limit to ensure that the rate of contacting the judge reaches 100%. At present, calls that can be answered immediately account for more than 95% of the total calls, and the rest of the calls need to be handled by a work order.
3. Provincial Court Litigation Service Center 12368 integrates various service forms such as window service, hotline, network platform, SMS and Weibo WeChat, and effectively connects with the three platforms of judicial openness, filing window and petition window to provide one-stop and all-round litigation services for the parties. 12368 litigation services mainly include telephone litigation services, online litigation services, SMS litigation services, mobile APP, WeChat litigation services, Weibo litigation services and window litigation services. Wechat and Weibo Litigation Service immediately release all kinds of judicial public information and provide all kinds of judicial services that are convenient for the people and benefit the people at any time.
The platform will handle calls from parties in a timely manner in accordance with the principle of "No.1 external deployment, extended deployment, up-and-down linkage, and time-limited settlement", and strive to solve the problem of "difficult litigation" among the masses and build a bridge between the people, the people's courts and the people's judges.
III. 12368 Case Inquiry System
12368 case inquiry system according to the court system of each district, the inquirer must use the inquiry information according to law and shall not use it for illegal or improper purposes. If illegal use of website information causes damage to others, users shall bear corresponding responsibilities. Website information inquiry is free, and it is forbidden for any unit or individual to use website information to seek illegal interests.
The judicial service hotline "12368" was opened to provide the public with all kinds of litigation knowledge. With the further construction of the service hotline, it will also provide dynamic case progress for litigation participants, and provide services such as public opinion investigation and letters and visits. After the opening of the dynamic information service, you can fax the details such as filing instructions and case documents to the designated number as required.
The parties and agents ad litem can call 12368 during working hours to inquire about whether the case is accepted, the members of the collegial panel, the court session time, the progress of handling the case, the handling results and other information. You can also consult procedural questions. You can also query 24-hour case information through the self-service system. 12368 also provides litigation-guided self-help inquiry and manual consultation services to the public.
IV. How to use 12368 to query case information:
Contact 12368 to provide personal identification information, make inquiries, or operate on the website yourself.
Online operation steps:
1, open the computer browser, Baidu search xx (place name) court network to find 12368 litigation service section, the example is shown in the figure.
2. In the party column, click Case Intelligence. Here, enter your personal information, and then click Login. If you don't have an account, please choose to register or authorize other ways to log in. Click on the case inquiry function.
3. Finally, select the court name information, enter the case number and password, and click Search to get the case result.
How to contact a judge with a verb (abbreviation for verb)
1, tell the basic identity.
2. The agent directly informs the judge in charge of the work phone and does not transfer it.
3. If the responsible judge cannot be contacted, the agent will transfer it to the contact person of each department or the head of the department.
legal ground
Article 7 of the Rules for Handling Complaints by Discipline Inspection and Supervision Organs
The discipline inspection and supervision organ shall receive the complaint made by the complainant in the following ways:
(a) reflected by mail to the discipline inspection and supervision organs;
(two) to the reception place designated by the discipline inspection and supervision organs to reflect face to face;
(three) call the discipline inspection and supervision organs to report and accuse;
(4) Sending electronic materials to the reporting and accusation websites of the discipline inspection and supervision organs, WeChat public platforms, mobile phone clients and other reporting and acceptance platforms;
(five) through other channels established by the discipline inspection and supervision organs.
Reports and complaints transferred from other organs, departments and units that fall within the scope of acceptance by the discipline inspection and supervision organs shall be received according to regulations.