Knowledge precipitation: define who produces information, how to produce information, who accumulates information, how to accumulate information and realize information collection.
Knowledge classification: define who will summarize, how to summarize and how to update, and form a knowledge classification.
Knowledge assets: determine knowledge managers and establish knowledge base.
Knowledge application: make clear who needs knowledge and which link needs knowledge, and find the demand point.
Knowledge innovation: knowledge base is formed through information collection, collation and evaluation, and knowledge innovation is realized on the basis of knowledge management; Form a knowledge sharing atmosphere from passive collection to active sharing, and retain enterprise knowledge.
I. Functional application
1. knowledge directory: different functional positions unlock the knowledge information within the corresponding authority.
According to the specific research situation of industries and companies, a knowledge classification system (knowledge catalog classification, relevance with other business modules, importance classification), authority system (who has the right to create, view, edit and enjoy * * *) and normative principles (naming, content template, confidentiality of approval and updating norms) are established to form a classified knowledge system.
2. Knowledge accumulation: accumulate documents and collect valuable information in collaboration.
While realizing the accumulation of enterprise documents, all kinds of information, data, reports and behaviors are collected from collaborative work.
3. Application of knowledge: factual records provide a basis for reflection.
Effectively support AAR (after-action reflection) through the original records of actions, and provide communication on related issues through the knowledge sharing platform.
4, knowledge retrieval: if there is a problem, find a micro search.
Through knowledge retrieval tools, full-text retrieval and secondary accurate retrieval can be realized, and the desired knowledge can be searched at any time.
5. Knowledge Push: Role corresponds to knowledge one by one.
By establishing a knowledge portal, a multi-dimensional classification system is constructed, and relevant knowledge is intelligently pushed according to different departments and positions.
6. Knowledge map: quickly locate the required knowledge.
The savior of enterprise knowledge overload. Knowledge map forms a search navigation function by classifying concepts and knowledge-related expressions, which helps users quickly find the required knowledge points and return to relevant knowledge sources.
7, knowledge experts: professional knowledge to find professionals.
Establish an enterprise knowledge expert database, consult project experts at any time if you have any questions, and form one-on-one knowledge service.
Second, the value characteristics
Based on technological innovation, OA knowledge management system has built a life-cycle knowledge management system for a large number of enterprise customers. Through automatic knowledge sorting and accumulation system, intelligent speech semantic recognition system and business management service scene integration system, we can provide customers with the best experience.