1.IT asset management issues
When outsourcing the operation and maintenance of different IT assets, a number of responsible persons will be added accordingly. Whether IT is maintenance or upgrade, the value of IT assets will be affected, and the service life and configuration information of your IT assets will also be affected, which will lead to certain changes, resulting in physical location inconsistent with reality, accounting inconsistent with reality, lack of security responsibility, man-machine inconsistency and other problems. Decentralized and dynamic IT asset management cannot provide a clear structural background for relevant managers and service personnel.
2.IT outsourcing management issues
Improve IT outsourcing management: select outsourcers-use outsourcers-evaluate outsourcers-optimize outsourcers. The standard system of information technology infrastructure library is now adopted by many enterprises, which makes the outsourcing service process more streamlined. But there is no mention of the selection, assessment, evaluation and optimization of outsourcers. So even if the process management is well done, IT operation and maintenance management outsourcing is still not in place.
3.IT operation and maintenance costs
Bidding or negotiation is easy to determine the outsourcing price, but it is difficult to define the rationality of the price and the service items covered by the price. When Party A encounters an emergency, some service providers often can't respond quickly, service personnel may not be in the local area, and there may be extra expenses beyond the scope of service. Sometimes the company pays high returns and low returns, which affects the company's future survival and development and cannot guarantee long-term stable and good service. How to measure the service cost to determine the service price is one of the main problems of IT operation and maintenance management outsourcing.
4. Technical problems of 4.IT operation and maintenance
According to different IT operation and maintenance service objects, corresponding technical methods should be adopted. We can't just rely on the management of technicians to achieve the purpose of managing technology. This will only restrict the development speed and quality of IT operation and maintenance services.
In fact, how to make IT operation and maintenance management outsourcing run safely and stably is a simple and complicated problem, but as long as we pay attention to a series of problems in the process of IT outsourcing and find effective solutions, we can ensure the normal operation and development of enterprises.