It is reported that as early as March 23 this year, China Consumers Association held a symposium to promote the rights protection of bicycle service consumption. On August 1 0 this year, the Ministry of Transport and other departments 10 jointly issued the Guiding Opinions on Encouraging and Regulating the Development of Internet Rental Bicycles, which put forward clear requirements for strengthening the supervision of users' funds, standardizing enterprise operation services, and strengthening parking management and supervision and law enforcement.
According to the introduction of China Consumers Association, recently, some enterprises in bike-sharing closed down one after another due to poor management, causing related problems to continue to ferment. China Consumers Association and some local consumer associations received a large number of complaints and reports from consumers in a short period of time, which damaged consumers' legitimate rights and interests and affected consumer confidence. 65438+February 1, China Consumers Association organized a forum on bicycle enjoyment, and invited experts on judicial and legal issues to openly discuss issues such as deposit, advance payment, and rights and interests damage relief.
At the public interview meeting of enterprises, according to some enterprise representatives, at present, enterprises enjoying bicycles are divided into two ways: riding with deposit and riding without deposit. Generally, riding without deposit needs to examine the third-party credit score of consumers. If the score exceeds a certain value, the deposit can be exempted. Bicycle companies that collect deposits generally deposit deposits in banks for special management. Both the consumer's deposit and the balance of prepaid funds can be refunded, but the time limit and specific amount of refund by each enterprise are related to the payment method and balance composition of consumers.
Enterprise representatives said that the inspection, maintenance, delivery and circulation of vehicles will be further improved by strengthening daily inspections, consumer feedback and vehicle status monitoring, making it more convenient for consumers to use; Actively strengthen contact with the People's Bank of China, the China Banking Regulatory Commission and other financial departments, and actively accept the guidance and supervision of the window to ensure the safety of consumers' deposits and prepayments. According to reports, some enterprises have communicated or are communicating with functional departments such as transportation, urban management and public security network supervision to do a good job in vehicle delivery, public order maintenance and information security.
China Consumers Association believes that * * * bike-sharing is an innovative form of Internet rental operation. As a new service form of urban slow traffic, it has the characteristics of publicity and convenience, which promotes consumers' green travel and convenient travel. China Consumers Association requires bicycle companies to * * *:
First, strictly implement the requirements of "Guiding Opinions on Encouraging and Regulating the Development of Internet Rental Bicycles", be honest and trustworthy, operate according to law, and assume the responsibility of the first person responsible for protecting consumer rights and interests;
Second, strengthen the sense of responsibility, consciously assume the main responsibility of enjoying the healthy development of the bicycle industry, and ensure the safe, stable and orderly operation of enterprises;
The third is to deepen safety awareness, provide bicycle rental services as far as possible without deposit, and take the initiative to take technical protection measures to ensure the safety of consumers' personal information. For enterprises to collect deposits and advance funds from consumers, it is necessary to adopt a safe and transparent fund supervision method to ensure the safety of consumer deposits and advance funds;
The fourth is to optimize service awareness, give priority to protecting consumers' legitimate rights and interests, facilitate consumers' complaints and consultations, respond to consumers' demands quickly, and resolve consumers' doubts in time.
China Consumers Association also suggested that relevant government departments should take effective measures to actively fulfill the regulatory responsibilities of the Guiding Opinions on Encouraging and Regulating the Development of Internet Rental Bicycles, promote the healthy and orderly development of bicycle industry enterprises, and guide more consumers to spend comfortably and travel safely and green.