In different industries, the scope of customer service answering questions is different. For example, game customer service is to accept the work of game members and consult the players or their institutions themselves.
The responsibilities of customer service include: accepting customer inquiries, recording the contents of customer inquiries and complaints, and giving feedback to customers according to the corresponding procedures; Be able to find the needs and opinions of calling customers in time, and record and report them; Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services. It should be noted that different industries have different customer service responsibilities.
Work content of customer service
1, formulate and implement the company's customer service plans and standards, and comprehensively improve the quality of customer service;
2. Maintain and expand the customer relationship in the established area;
3. Supervise and manage the customer service team to improve the consulting service level;
4, training, assessment of customer service personnel, improve the working ability of customer service personnel, improve the quality of work.