What if Tik Tok merchants can't see the customer's message?

Platform keywords. The fundamental reason why some messages of Tik Tok can't be seen is that the content in the messages published by users may trigger the keyword rule mechanism of the platform, that is to say, the keywords that can't be published by the platform are triggered, resulting in the message being intercepted by the platform and unable to be displayed to other users. In this case, only the publisher can see the corresponding content.