Scope of complaint 12345

Legal analysis: 12345 generally refers to 12345 government service convenience hotline. 12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

Legal basis: Regulations of People's Republic of China (PRC) Municipality on Information Openness.

Article 5 When disclosing government information, administrative organs shall adhere to the principles of fairness, justice, legality and convenience, with disclosure as the norm and non-disclosure as the exception.

Article 6 Administrative organs shall disclose government information in a timely and accurate manner.

If an administrative organ finds false or incomplete information that affects or may affect social stability and disrupt the order of social and economic management, it shall issue accurate government information for clarification.

Seventh people's governments at all levels should actively promote the work of government information disclosure, and gradually increase the content of government information disclosure.

Article 8 People's governments at all levels shall strengthen the standardization and informatization management of government information resources, strengthen the construction of online government information disclosure platform, promote the integration of government information disclosure platform and government service platform, and improve the online processing level of government information disclosure.

Ninth citizens, legal persons and other organizations have the right to supervise the government information disclosure work of administrative organs, and make criticisms and suggestions.