If it is a commercial loan from China Bank, and telephone banking has been opened in the repayment account, you can call the customer service hotline of Bank of China at 95566 for manual service inquiry. After dialing 95566, you can tell the intelligent customer service your requirements: "Transfer to manual service" or choose 3- banking service, 0- manual service, 5- other personal and company business consultation to access manual customer service according to the key prompts.
The above contents are for your reference. Please refer to the actual business regulations.
If you have any questions, please contact online customer service of Bank of China.
You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.