After the black cat complaint is completed, the merchant will send the refund to your account according to the original channel, and then you will receive the information, click View. Usually, the rights and interests of the buyer can only be guaranteed if the third party intervenes in the complaint successfully, so it is generally good to take this channel, and the merchant may also refund a part of the amount.
After a general complaint, it is necessary to arrange a special person to call for consultation and handling. So I suggest that you can wait until the complaint is over before asking for the result. Generally speaking, after the phone call, you should be clear about the reasons for your complaint. Only in this way can the refund be successful.
Black cat complaints introduction:
The black cat complaint itself is not binding on the business. In the final analysis, it only plays a role in supervising and regulating businesses, and has no law enforcement power. Therefore, the complaints of black cats are likely to fail to achieve the expected results.
However, there are also successful cases of refund in black cat complaints. Because there is a red and black list of black cat complaints, businesses that refuse to handle complaints will enter the black list, and businesses that actively handle complaints will enter the red list. This list will be publicized on the Internet and all consumers can see it, so it will have an impact on consumers' consumption behavior.
In other words, some businesses that value the public relations image will worry that the publicity of the red and black list will damage their reputation, and they will actively deal with the problem. When consumers complain successfully and reasonably, they can get a refund successfully. However, if the merchants are tough and refuse to deal with it, there is no way for the platform.