Tips on saving money by express delivery for online shop owners.
1, if you want to bargain, contact the salesman of the courier company directly. The way to find them is simple. Call the customer service of the courier company (as for how to find customer service, I don't need to teach you), then ask them for the phone number of the salesman in charge of your area and call him to bargain. As for customer service, it is not responsible for the price. Anyway, I can't give you a discount. They give you an external quotation. In fact, there is still room for price decline, but
2. Learn to bargain with the courier. You can tell him that this can be sent by other companies as long as X yuan. Look, it's still so expensive here. If you are cheaper, I will use you to send it. If you're not cheap, I'll send it at his house. You should pretend to be mature and make him think that you are a person who often sends messages. Soft grinding and hard foam plus a little deception, tell him that I am selling things on Taobao now and will come to see you often in the future. As soon as he listens, he will naturally consider giving you a low price.
3. Express delivery generally starts from 1KG (except EMS and Shentong). Don't be fooled into starting at 0.5KG, so you don't know how much it will cost in the future.
4. Don't just choose a courier company, choose several comprehensive applications and compare the price network, service and speed. The mobile phone must have at least the phone number of the courier company or salesman of 10, and the homepage of each courier should also be collected in the computer, so as to check the distribution of outlets at any time and try to ensure that no courier can arrive before sending EMS and e-mail. To know the speed of express delivery, for example, if Guangzhou sends Beijing buyers to arrive the next day, you can't use EMS, Dayun, Tong Yuan and other express delivery. At this time, SF can guarantee the speed, although it will be more expensive. Moreover, the general express delivery from Guangzhou to Shenzhen will arrive the next day, so there is no need to use SF Express. Which one is cheaper at this time? Therefore, it is often necessary to know more about the price network and speed of each express. Doing more will naturally improve the efficiency of express delivery and save freight.
It is best to weigh the things to be sent first, so that you can have a clear concept of the postage of some heavier things, and you can also explain the postage to the buyer before paying. If you are familiar with the salesman, generally 1. 1KG is not a continuous weight, or only half of the continuous weight.
6. In some remote places, there is no way to send EMS by express delivery, but you are not familiar with the people in the post office and you can't get a discount on EMS. At this time, you can ask the courier salesman you often send to help you transfer EMS. Generally, there are at least 20% and 10% discounts. Any lower price depends on your bargaining power. Another thing to note is that if you transfer to EMS, you should send it as soon as possible. Generally, it's hard to say whether you can catch the bus that day after 4 pm. If you have a large number of EMS, you can contact the EMS manager of the local general post office directly. The lowest I have ever seen is 10 RMB/kg, but this is not a discount for everyone. Generally, it takes a certain amount to talk.
7. Express delivery is not very demanding on packaging, especially when packing clothes. In fact, it is also possible to pack it in plastic bags sent by shopping malls. Stick several layers of adhesive tape outside, which is waterproof and not easy to be damaged. Sometimes it will be much cheaper for you to replace the carton with a bag 1. 1KG, which can save a lot of costs. E-mail boxes can be bought at the waste collection station near your home. The price is absolutely cheap and there are many kinds of boxes. Otherwise, you can go to general grocery stores and shops. Trouble? Then go directly to Taobao to find the nearest carton seller. Generally, the price will not be particularly expensive, and it will save trouble.
8. Strive for express delivery. I've heard of patchwork and group buying, but I've never heard of patchwork express. This is very important. What should I do if the quantity is small and I want to get the lowest postage discount? Hehe, at this time, you can find your local sellers in Taobao Want Want Group and QQ Group. For example, if I am from Shantou, I will search for the group with "Shantou Taobao" in the group name, where I can communicate with local sellers and learn about the most comprehensive local express delivery situation (there are even many express delivery salesmen). You can find some local sellers with high credibility and ask them to introduce you to express delivery. Many pieces sent by these people will definitely be cheaper. You told the courier that it was introduced by XX Crown Store (your big customer). How NB! Express delivery depends on these people to make money, so it won't refute their face.
9. There are few express delivery companies in the country that can collect money. SF Express and ZJS can only be used by contracted users (generally referring to company accounts), and the prices are not cheap. It is suggested to collect money in Guangdong Province.
10, friends who just started to do small online stores suggested not to look for too big companies such as Shentong Tong Yuan, especially in big cities. If you book again in a few days, the price they give you is very high and there is no room for discussion. Try to find some less popular companies, and then change to big companies when you have had enough fun.
(1) University address:
Universities in many cities in China (a few in the city center) are built on the edge of the city. Universities require elegant environment, worry-free places and immature geographical conditions. The seller should be informed that the buyer is xx University, so you should go to the websites of express delivery companies to check whether there is this school within the scope of non-delivery. If the address provided by the buyer is not xx District /xx Road /xx Town /xx Campus of xx University, you need to contact the buyer immediately to ask for the detailed address. Buyers are unfamiliar with these and need to be reminded by all sellers. If you are a student, please answer the stranger's phone within 2 days after the courier arrives. It's the courier's big brother. If you don't answer or hang up directly, it will seriously affect the work efficiency of the courier brother. You should reply at the first time. Remind sellers and buyers that all university doormen and mailrooms do not accept parcels sent by courier companies, and even if they do, they will not call the recipients to pick them up. So the buyer must leave the correct mobile phone number, and the courier will contact the delivery in advance.
(2) Home address:
Many buyers are used to leaving their home addresses on Taobao, but it is often the fatal reason for the delay in express delivery. In fact, the working hours of the courier company are also from 09: 00 during the day (go to work at 8: 00, divide the delivered parts well, and walk some distance to reach the buyer) to 20: 00, which is the time period when the courier can be delivered. Buyers who are not at home during the day will have big heads. Even if they have family members, they are usually elderly people, and they don't have the ability to check the damage of the express parcel when signing for the express delivery (you can't bother with the express delivery after signing for it, everyone will argue for their own interests, and there will be no good result), and there will be cases where family members are not at home. Remind the seller/buyer: When you meet the home address, please consider whether the courier company can deliver the goods to your door normally. You must leave a normal mobile phone/a phone that someone answers during the day.
(3) The seller and the buyer cannot ignore the transportation status of express delivery:
Generally, the arrival time of domestic express delivery is 1-4 days according to the distance. If you can't arrive after the arrival time, please check the courier transshipment matters on the courier company inquiry website in advance, and then consult the familiar courier company personnel (acquaintance efficiency is 50%). In case of abnormal delivery, please contact the courier who receives the goods and know that you have arrived there in xx days, so that the communication with the courier company becomes very efficient. If the website shows that there is no transshipment record for 24 hours-that means there are abnormal reasons for the express delivery, such as the express delivery exceeds the area-there is no way to transshipment, and the express parcel is damaged and the express delivery is lost. Please contact the courier company immediately, find out the reason and track the results in time. Avoid causing the courier to be injured again.
(4) The seller shall pay attention to the packaging:
Because many transactions are sent to cities outside the province, the courier company needs more than 4 loading and unloading transshipment. Commodities will inevitably be squeezed in different degrees-the result of squeezing depends on the firmness of the outer packaging carton (small packaging will not be squeezed to prevent it from happening), especially cosmetics/milk powder/things with bottles or water chestnuts need to be well packed (isolated packaging-to avoid mutual squeezing and friction between commodities-to scratch or damage the commodities, especially when you sign for it. ) it needs to be filled with protective fillers such as newspapers or foam pads-it needs to be plugged. Remind the seller: packaging safety is better than profiteering, and be careful to let the ship sail forever. When the buyer received the well-packaged goods, he praised MMGG as a well-packaged and responsible seller and would buy it in the future.
(5) Ask the seller to remind the salesman who receives the courier when sending the courier:
At present, the competition in the domestic express delivery market is fierce, and the boss of the express delivery company can't actually dominate the express delivery salesman-the salary of the courier is dominated by the courier, and the courier is the god of wealth. You can ask the courier to do some practical work (you can ask the courier to reinforce the packaging of Dongdong after returning to the warehouse, and ask the courier to provide several complete packages (there are some packaging materials in the warehouse of the courier company, but there are no small cartons, so you need to cut the packaged goods with thick cartons with fillers), and ask the courier to write on the cartons: Do not press, handle with care, fragile articles, glass inside, etc. , with conspicuous Chinese characters. Explain to the courier what is inside, how to pack it safely, and how to transport contraband-be sure to explain to prevent the goods from being hurt during transportation and transshipment.
Expanding: sales negotiation skills
First, "look"-the skill of listening
This includes listening carefully and confirming in time. When communicating with customers on the phone or face to face, we must concentrate on their speeches and listen to them with the destination, so as to find out the information that customers have intentionally or unintentionally revealed that is beneficial to sales.
Asking questions in time when listening, on the one hand, expresses respect and attention to customers, on the other hand, helps to correctly understand what customers want to express. Only by ensuring the correctness and accuracy of the information held by the sales staff can we achieve a good communication effect.
Second, "smell"-the skill of observation
The skill of observation runs through the whole sales process, especially when building a good relationship with customers, which is very valuable. In the process of communicating with customers, a customer's eyes, an expression, a casual action, these body languages are the reflection of his psychological state, and an excellent salesperson must be good at grasping and responding in time. Similarly, the environment around the customer can refer to the layout and display style of his office, and also reflect the customer's behavior pattern to some extent, which provides necessary information for how to establish a long-term relationship with him. Using this information and the salesperson's own understanding can help the salesperson establish a relationship with the customer and decide what to do next.
Third, "ask"-the skill of asking questions
After getting some basic information, asking questions can help salespeople understand customers' needs, customers' concerns and factors affecting their decisions.
At the same time, if the communication atmosphere is unnatural, you can ask some general questions and questions that customers are interested in, temporarily change the topic to ease the atmosphere and let both sides relax.
When the time is ripe, you can ask some leading questions and get down to business gradually, so as to stimulate customers' interest in products and arouse their urgent needs. For example, if the advertisement is not put in time, it is likely to cause unnecessary losses. Putting the advertisement in time can increase the confidence of consumers or salespeople. All problems can be solved, and the investment is very worthwhile. This is the ultimate effect of leading questions. At this time, as an advertising salesperson, you need to get a conclusive answer from the customer. You can ask some conclusive questions to lock the result of the sales process.
In the whole process of communication with customers, we should keep the frequency basically consistent with the customer's thinking progress, and don't rashly ask for signing the bill when the time is not ripe, which may easily cause customers to resent and give up all their efforts; Don't miss the opportunity, when it comes to signing the bill, you are afraid of being rejected, which delays the opportunity.
Fourth, "cutting"-the skill of explanation.
In the recommendation and closing stage of sales, explanation is particularly important.
In the recommendation stage, in order to persuade customers to buy, they explain and state their company, media, ideas and services, so as to achieve the purpose of ordering. In the negotiation process, that is, when the advertising sales are nearing the end, many substantive issues will be involved, and the two sides will have some differences for their own interests, which creates obstacles for the two sides to reach a final agreement or even sign the bill. These obstacles need to be solved through timely and reasonable consultation and explanation.
The content to be explained should not be too miscellaneous, just include the content for the purpose of explanation. The explanation should be concise and logical. When you need to explain details, avoid painless details. The unfolding must be concise, and the concise must be concise, especially when recommending to customers.
The key to successful explanation is to use simple language and avoid too technical terms, especially those that your customers are not clear about. Only when your customers understand these terms can they be used properly, and at the same time, they should be used properly to avoid unnecessary mistakes.
Five, conversation skills
The expression of conversation should be natural, the language should be friendly and appropriate. When you speak, you can make some gestures properly, but don't move too much, let alone dance. Don't spit when you talk. Say hello before you take part in other people's conversation. Don't listen in on other people's personal conversations. If you need to talk to someone, you should wait until someone else has finished. The third party should shake hands, nod or smile when participating in the conversation.
If you need to deal with something urgent or leave during the conversation, you should say hello and apologize.