Consumers who encounter product quality problems can generally report to the Consumer Rights Protection Association or the market supervision and management department, or call the national unified reporting service hotline 123 15. Those involving special commodities can also report to the quality supervision and management department, and those involving primary agricultural products can report to the agricultural administrative department. Commodity quality problems can be complained to the administrative department for industry and commerce and the consumer association. If you buy goods in the mall, you can negotiate with the merchants. If it fails, you can complain to the local administrative department for industry and commerce. In addition, you can call the Consumer Association at 123 15 to make a complaint. If the goods are purchased on major e-commerce platforms, there will be channels for complaints or returns in the order details. There will be a platform for handling general complaints.
Consumers' associations shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties.
Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision.
Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.
I hope the above content can help you. Please consult a professional lawyer if you have any other questions.
Legal basis: People's Republic of China (PRC) Product Quality Law.
Article 22 Consumers have the right to inquire about the quality of products from producers and sellers. Complaints to the market supervision and management departments and relevant departments shall be handled by the department that accepts the complaints.
Article 48 An arbitration institution or a people's court may entrust a product quality inspection institution specified in Article 19 of this Law to inspect the quality of relevant products.