The query functions of 10086 are:
Call points query the user's current call balance, points, the remaining number of free text messages, call return visits, etc. ;
User account information, user number, brand information, use package, customized service, PUK code, etc.
Internet service package users' use of Internet traffic, Internet access function, package opening and cancellation, etc. ;
Package introduction and inquiry introduction users can apply for business packages and open or cancel them;
Inquire about value-added services, handle all kinds of value-added services of this machine and all services of SP Monternet Company;
10086 SMS to view the relevant information sent and received by this machine on 10086, and self-help instruction inquiry;
Telephone business hall customer service, mobile phone recharge, information service, color ring back tone service, balance inquiry and other related customer service calls;
The entity business hall inquires the address map information of the entity business hall in the city where China Mobile Communication is located;
Report spam messages/bad websites, report received spam messages such as fraud and false propaganda content, report bad websites/websites, and maintain a healthy network environment.