1. Incorrect time: The customer may be busy with other things and have no time to reply to messages or answer the phone. In this case, you can postpone the contact time appropriately and contact again when the customer is free.
2. Improper communication: If the salesperson shows unprofessional or bad attitude in the process of communicating with the customer, the customer may have distrust or dissatisfaction with you, and then choose not to reply to the message or answer the phone. In this case, we need to reflect on our communication methods in time and improve our communication skills and attitudes.
3. Not very interested: this may be because I know that the prices of other competing products are cheaper than yours, or I haven't considered them for the time being, so I don't want to continue communication.
No matter what happened above, based on your smooth communication and service with customers in the early stage, he would be embarrassed to refuse directly at this time, so he didn't respond positively to you. Then you can adopt the following effective communication skills:
Brother x/boss, I have been communicating with you for quite a long time before, but I see that you haven't replied much recently. Are you worried about the product (scheme) or the price? You can simply say what you think so that we can make improvement measures. Our communication will eventually have a result, so that the follow-up will not bother you frequently. Of course, regardless of the final result, I respect your choice. If you are still thinking about it, you can tell me first. I won't rush you in the near future and wait for your news.
When the customer receives your long text, it will make him feel your sincerity and feel a little guilty. After all, you have been in contact with him before, and there are very few cases where you don't reply after quoting. You should first understand the customer's thoughts and then prescribe the right medicine.
Please remember:
If you go up, say, are you still thinking about it? Just reply without thinking about it, so I won't bother you in the future ..... and so on. This form will make the customer feel that you have served him for so long, and now he ignores you. It can be seen from the text that you are angry. Then customers will naturally ignore you and will not feel guilty. They even think that you are the normal operation of a sales service customer. Why do customers feel that their business ability and emotional intelligence are not online because they don't reply or pay the bill?
Don't be afraid of rolling in sales in five years. Some logics are interlinked. You have to master more skills and learn sales thinking to get twice the result with half the effort.