1. Warm and cordial: When communicating with parents or students face to face or by telephone, show warm and friendly attitude and show concern and respect for them.
2. Good at listening: fully listen to the needs and concerns of parents or students, take their questions seriously, and give positive answers and suggestions.
3. Clarity: Express the information you want to convey in simple and clear language, and try to avoid using technical terms and difficult words.
4. Patience and meticulous: When answering questions raised by parents or students, be patient and meticulous, and fully explain the details and processes of each link.
5. Emphasize the characteristics: highlight the teaching characteristics, advantages and service contents of the custody institution, so that parents or students can have a more comprehensive and in-depth understanding of the custody institution.
6. Suggestions: According to the needs and actual situation of parents or students, put forward appropriate suggestions and programs to help them make the right choice.
In short, the custodian institution needs to communicate effectively with parents or students by being warm and kind, good at listening, clear and clear, patient and meticulous, emphasizing characteristics and providing suggestions, so as to enhance their trust and satisfaction with the custodian institution and further promote the development of the institution.