1. Information infrastructure operation and maintenance: aiming at the availability of hardware assets and software assets, including network system, host system, security system, storage system, computer room special facilities, database and other operation and maintenance services to support the normal operation of the system;
2. Application system operation and maintenance: aiming at the overall availability of the system, provide reliable services for the business, including technical operation and maintenance of business and applications, and operation and maintenance of information content services.
3. Information resource maintenance: It aims to deepen the enjoyment and utilization of information resources, including the acquisition, processing, storage, transmission, enjoyment and utilization of information resources.
Basic elements of information system operation and maintenance
1, based on excellent operation and maintenance team guarantee.
Enterprises need to set up an excellent operation and maintenance team, which can meet the requirements of operation and maintenance work in terms of mental outlook, professional quality and technical ability requirements. Before entering the operation and maintenance work, the operation and maintenance personnel must first receive training in the company's internal technical ability, industry quality and personal moral cultivation, and also need to receive technical training from third-party IT vendors. After the above-mentioned training, the operation and maintenance personnel need to pass the internal assessment of the manufacturers and companies, and their ability can reach the standard before they can take up their posts for operation and maintenance service support.
You can also provide operation and maintenance services by hiring an external operation and maintenance team.
2. Supported by advanced information management system and operation and maintenance tools.
In order to ensure the order of operation and maintenance, the reliability of operation and maintenance audit and the traceability of operation and maintenance services, enterprises need to establish targeted operation and maintenance service support systems, provide necessary application and maintenance tools, and be responsible for monitoring and managing operation and maintenance services.
The operation and maintenance service support system effectively ensures that every operation related to system operation and maintenance of operation and maintenance personnel can be effectively saved and counted by the operation and maintenance service support system. Not only can the management cost of operation and maintenance services be saved; Improve the efficiency of operation and maintenance services; Improve the management awareness of operation and maintenance personnel; Reduce the probability of problems in operation and maintenance services; It can also simply expose and solve the problems in operation and maintenance management and make a basis.
3. Standardized operation and maintenance management system as a guarantee.
The operation and maintenance team needs to establish operation and maintenance norms and working standards, tailor the operation and maintenance requirements of the group, and formulate an effective standardized operation and maintenance management system. Standardize the content of operation and maintenance management system, including operation and maintenance service work, operation and maintenance service management, operation and maintenance evaluation and operation and maintenance service review.
03 Implementation of Information System Operation and Maintenance I. Technical Management
1, unified login account, password management, decentralized setting, and controllable authority.
2, unified type data, standardization and standardization.
3. Sort out business processes, integrate and optimize data items and data streams.
4, to carry out unified technical training, master the operation and maintenance management requirements and implementation standards.
5. Standardize the safety management and operation process, and unify the management and monitoring of operation and maintenance tools.
6. Optimize data structure and improve database efficiency.
Second, the operation and maintenance service management
Operation and maintenance service management mainly manages the problems, solutions, treatment results, norms and regulations in the operation and maintenance service process.
1, Operation and Maintenance Process Management
Operation and maintenance process management is mainly based on the internal management processes and norms of user units during operation and maintenance. In the process of operation and maintenance, all operation and maintenance contents need to be recorded and retained through the operation and maintenance service support system.
2. Information management
Document management is mainly responsible for the management and archiving of documents related to operation and maintenance services. Only by effectively managing documents can the project be better controlled. Through documents, the status of operation and maintenance systems and services and the progress of key points of the project can be queried at any time.
3. Inspection management
In the operation and maintenance service, patrol inspection and patch upgrade of various equipment and systems are very important and need effective management and monitoring.
4. Statistical management
Operation and maintenance service is a daily work. Statistical management can not only reflect the efficiency of operation and maintenance service and actual business workload, but also supervise and manage the level of operation and maintenance service through customer feedback.
5. Performance management
Effectively improving the level of performance management is the premise to ensure the smooth development of operation and maintenance work. Only by linking the work of operation and maintenance personnel with performance appraisal can we effectively grasp the actual situation of operation and maintenance work and improve the service level of operation and maintenance. Make the monthly work plan of the operation and maintenance project, and the operation and maintenance technical service personnel fill in the work log in time. The comprehensive assessment value and the completion of the work log constitute the performance results of the operation and maintenance personnel.
Third, system security.
Safety protection system is the foundation and core of the whole safety guarantee system. The security protection construction of the whole IT system of the Group involves four aspects: entity security (physical security), network security, system security and application security.
1, entity security
Physical safety is mainly aimed at natural disasters such as earthquake and fire, which may cause the whole system to be destroyed. Power failure may lead to equipment power failure, which may lead to system paralysis or information loss. Theft or destruction of equipment may cause data loss or information leakage, magnetic radiation may cause data information to be stolen or read, and insufficient design of alarm system may cause illegal entry into computer room and other events and security threats.
Physical security protects equipment (such as servers, switches, routers and other network communications, as well as various password devices and power supply devices), facilities and physical media, so as to protect the equipment, facilities, media and information of computer information systems from natural disasters, environmental accidents, human physical operation mistakes or mistakes, and various illegal and criminal acts committed by physical means. Therefore, physical security includes equipment security, environmental security and media security.
2. Network security
Firewall system, intrusion detection system and webpage monitoring tamper-proof system are adopted to comprehensively and comprehensively protect the network security of IT system, so as to ensure the safe and reliable operation of the network, the normal operation of network communication and the safety of information transmitted on the network.
3. System security
Vulnerability scanning system and anti-virus system are adopted to solve the security of operating system, database system and TCP/IP protocol, solve security problems such as hacker intrusion, identity impersonation, illegal access, system defects and viruses, and ensure the safe and normal operation of operating system and database system platform.
4. Application security
As an important business application carrier, the application system should have strong stability and reliability. The stability and reliability of the system depend on perfect disaster recovery backup and recovery measures to some extent.