The year of 1 20xx is the second year since 4G was commercialized in the communication industry. During this year, XX Branch got the correct guidance from the county party committee and government, actively practiced the work ideas of the superior company under the guidance of the spirit of the Fifth Plenary Session of the 18th CPC Central Committee, effectively expanded the 4G business and successfully completed the annual work tasks.
At the beginning of the year, XX Mobile combined its own characteristics, determined its work objectives around the key points of the annual assessment, and signed a letter of responsibility for the annual work objectives with the county government. Starting from strengthening self-construction, the whole company promotes democratic management of enterprises, mobilizes all employees for common development, ensures that more than half of the target tasks are completed in the middle of the year, and lays a good foundation for the annual target sprint. The work completion of XX Branch in 20xx years is summarized as follows:
First, focus on the annual assessment objectives to ensure that the tasks are overfulfilled.
Xx Mobile Company has a net increase of XX million users in 20xx, and the total number of users has reached XX million; XX broadband Internet users will be added, XX new 4G base stations will be built, XX TD-LTE integrated computer rooms will be built, XX WLAN stations will be built, and XX underground communication pipelines will be drilled. Customer satisfaction reached XX%, exceeding the assessment task.
Second, build an excellent boutique network to ensure smooth communication
20xx years ago, our company added xx 4G base stations, and the coverage of the county's mobile network reached XX%, achieving seamless coverage. On the original basis, the 4G network coverage of each market town has been realized, and the communication underground pipeline with XX pipe hole has been built. Among them, the XX base station proposed by the county CPPCC in 20xx has been successfully opened.
Third, pay attention to service management and innovation to create high-quality service quality.
In order to improve the service quality in an all-round way, the branch organized various activities such as service skill training and business PK, which created a good business learning atmosphere, improved the professional quality of employees, and carried out various convenience service activities in the business hall, which improved customer satisfaction.
It is precisely because of the emphasis on service that high-quality service quality and excellent service team have been created. XX Sub-branch has been rated as an advanced unit of civilized and high-quality service and a window unit of civilized and high-quality service for many times, and the branch county business hall has won the honor of "Youth Civilization" for many times.
Four, actively carry out the construction of spiritual civilization, and strive to be a model of provincial civilized units.
In recent years, under the correct guidance of the party committees and governments at the city and county levels, XX Branch has successively won the honorary titles of county-level civilized and high-quality service advanced collective, civilized and high-quality service window unit and county-level youth civilization number. The data upload of spiritual civilization system of xx branch in 20xx scored XX points, which met the assessment requirements of provincial spiritual civilization units.
Five, conscientiously carry out the work of party building, and earnestly promote the building of a clean and honest government.
At the beginning of the year, the leading group of the party branch of the company signed a letter of commitment on honesty, organized regular honesty education activities, held democratic life meetings, carried out criticism and self-criticism, and strengthened supervision, inspection and assessment of the construction of a clean and honest party style within the company; Adhere to party member cadres to carry out concentrated study at least once a month, learn the latest contents of the party's meeting in time, understand the spirit of the meeting, write learning experiences, and circulate them to branches and post exhibitions; Around the central task of the branch, unite and cooperate, insist on holding a special democratic life meeting, find out the outstanding problems in the construction of the branch and solve them in time; Adhere to the market orientation, actively change the development mode, constantly improve the management level of leading bodies, innovate business models, and enhance business connotation.
Six, continue to carry out love education activities.
Our company has been paying attention to left-behind children and poor college students, and has continued to carry out the "Love 100" activity. In July this year, the company organized employees to carry out the "Love 100" donation activity, and donated more than XX yuan to help XX poor college students enter the university campus.
Seven, actively carry out trade union activities, the implementation of employee care action.
For a long time, XX Branch regards caring for employees as a normal work, and actively carries out its work from the aspects that employees are most concerned about, most direct and most realistic. After successively completing the creation of the employees' small homes in XX Branch, XX Branch made every effort to create the "employees' small homes" in XX Branch in order to make every employee feel the warmth of the company's big family.
At the same time, the company's trade unions regularly collect employees' suggestions, make good arrangements for meals in the staff canteen, ensure diversified meals and stable quality, gradually improve the dining problems of employees in rural branches, establish employee health files, actively cooperate with the county family planning bureau to care for women's health checkups, organize female employees' health checkups, advocate the concept of healthy body and healthy life, and give the company's care to every employee.
Summarizing the work in 20xx years, our company can timely and scientifically decompose the assessment tasks at the beginning of the year, with clear thinking, scientific management and effective measures, and achieved good results, ensuring the smooth completion of the annual indicators. At the same time, actively play the leading role of trade unions and party branches, actively participate in various public welfare activities, fulfill social responsibilities, and establish a social image.
In 20xx, we will further improve the responsibility system, quantify the work objectives, strengthen learning, raise awareness, complete enterprise transformation, ensure stable income growth, and make contributions to county economic development.
Time flies, the year of 20xx is drawing to a close, and I have been working in a mobile company for half a year. In the past six months, the concern and guidance of company leaders and colleagues, coupled with my unremitting efforts and serious study, have enabled me to quickly grow into a qualified mobile company employee, and have made some achievements in my work, but there are also many shortcomings. Now I will make a simple summary of my work in the past six months.
As a college student who has just left campus, I am full of enthusiasm for what I want to do in the future, and I am eager to make my own contribution to the development of the company. However, due to my lack of work experience, I need further study to work independently. After we reported to the company in August, we were arranged by the leader to practice in the operation and maintenance department and the marketing department for half a month. The internship process is the learning process. Through a month's internship, I am familiar with the operation process of various departments of the company and have a clear concept of my future job responsibilities. After the internship, I was assigned to work in the transmission data center of the operation and maintenance department. Here, through the guidance of my colleagues and my own practical operation, I have basically mastered the required work skills and can better complete my tasks.
My job is primary maintenance, mainly responsible for the maintenance of the transmission equipment of the second trunk line and the arrangement of circuit data. The maintenance of the second trunk transmission equipment includes:
I. Operating environment and status of sdh equipment
Including the inspection and cleaning of temperature, humidity, cleanliness, equipment surface, frame and distribution frame, power fuse of train head cabinet, fan status of alarm equipment, as well as computer room inspection and visual inspection of ddf and odf connectors.
Two. Operating environment and status of wdw equipment
Temperature and humidity of equipment operating environment, cleanliness of machine room, status of indicator light at the top of cabinet, status inspection and cleaning of optical monitoring channels and equipment fans, arrangement and update of equipment and odf labels, and scheduling of pigtails, flanges, attenuators, tools and instruments in machine room.
The circuit data is mainly the arrangement and update of the circuit data of the second trunk line and the local network. After taking over the work, I sorted out all the ddf labels of the local area network, changed all the ones modified with pens into those that conform to the ddf label specifications, and then printed them out and pasted them on the ddf rack again. Find out the unknown circuit information left over from the past and re-label it. For example, the 8 1 circuit of telecommunications has only the transmission end and no switching end. After careful inspection, I filled in these materials to make the labels on the ddf rack of the whole local network clear and meet the following specific requirements: (1) According to the network topology diagram of the relay and local network, the circuit opening information of the backbone layer/convergence layer and the fiber core information of the transmission system should be consistent with ddf and odf. (2) The layout of odf cabinets and equipment-side pigtails in trunk transmission machine room and two base stations shall meet the requirements of specifications, and the odf identification shall be clear and complete. Every opening and jumper should ensure the update of circuit data, and the accuracy of circuit data in ddf frame should reach 98%.
In addition, I also compiled a set of wavelength division diagrams of Nortel equipment and Huawei equipment in the transmission room, and completed the odf data that was not marked before.
While working hard, I also realize that my knowledge is still insufficient, so I actively learn new knowledge from books and colleagues, and the company has also provided me with many good learning opportunities. Over the past six months, arranged by the company, we have received mstp training and ip routing training for metropolitan optical network technology organized by provincial companies. During these two trainings, I learned about the networking technology of metropolitan optical network and the management optimization of stp network, mastered the common protocols related to ip network, accumulated more knowledge for future work, and improved my working ability to some extent.
After mastering certain work skills, I helped my colleagues to open a new base station and worked outside for a week to cooperate with the related work of the second phase project. 1 1 June, participated in the power failure of Suizhou mobile transmission room.
In order to better complete the next work and make greater progress on the existing basis, I am determined to consult and learn more from the old employees in the new year, make a personal work plan, continue to improve my knowledge, exercise my hands-on ability, be active and diligent, and make myself an excellent employee with good technical ability.
Looking back on the past year, the details of the work are always looming in front of us. I successfully transformed from 1 14 operator to 10086 operator. Thank you for your trust and training. Looking back on the past year, I found that I have changed a lot and matured a lot.
From 1 14 to 10086 customer service, from being unfamiliar with the old platform to mastering it skillfully, to participating in the installation, debugging and follow-up of the new platform, from having a little knowledge of business, from being afraid of difficult users to patiently explaining and calmly responding, from being angry after receiving harassing calls to being calm, and from being ignorant of me to appreciating it.
Long time no contact 10086. Compared with many people, I am a novice. But this can't be the reason why I can be worse than others. On the contrary, the more because of this, I will pay more energy and time to study than others in order to keep up with everyone's pace. When I first got on the platform of 10086, I was lucky enough to take part in the study of broadband obstacle detection, which allowed me to review and consolidate the judgment skills and methods of the gradually unfamiliar broadband obstacle phenomenon, and gained practical proof and experience on the basis of broadband preprocessing theory. With my hard-working, diligent and hard-working attitude, I was lucky to get the opportunity to follow my work again when the old and new platforms were replaced. During the communication with Huawei engineers and workers, I was not only familiar with the operation and processing flow of the new platform earlier than my colleagues, but also deeply understood the whole operation flow of platform equipment 10086, which made me more handy when applying the new platform.
However, as a service window, 10086, as a customer service representative, in addition to understanding some simple technologies, it is more important to communicate with customers and answer their inquiries and questions. So what I need more is to master comprehensive business knowledge and good service communication skills. In my usual work, I have carefully studied all kinds of new businesses, new knowledge and new activities, fully understood their spirit and kept it in mind; For some basic business knowledge, I often look it up, so that I can review the old and learn new things, and practice makes perfect. If business knowledge is the raw material for cooking, then good service and communication skills are superb chefs. Only superb cooking can show good quality and taste of raw materials, and so can service. If you don't have good language skills and communication skills, then no matter how much you know and how comprehensive you are, you can only cook jiaozi in the teapot-you can't pour it into your stomach. Therefore, I actively participated in various service knowledge trainings organized by the organization, learned relevant service and communication skills through online universities, and applied them to service work. However, due to some objective or non-objective reasons, these points are often remembered later or not well used, and one thing is ignored. At the same time, due to the inertia of work or conventional thinking, I sometimes lack the passion and vitality that young people should have in the process of customer service.
In the continuous study, I found that my life has become rich and wonderful. Originally silent, I have also become talkative, and I have been forgotten before, and I have also been recognized by everyone. However, due to personality defects, I missed many opportunities. So in the new year, I will make persistent efforts.
Looking back on this year's work, with the support and help of leaders and colleagues, I strictly demand myself to actively complete my work according to the requirements of the company's superiors and the tasks assigned. Through this year's study and work, my work mode has made a new breakthrough, my skills and experience have been further improved, and my work style has also changed greatly. Specifically, there are the following points:
First, have good work performance.
In this year, I opened the mobile base station transmission equipment 1XX terminal, optimized the XX network loop, and cut over the XX network many times. I worked safely and without accidents all year round, and was praised and praised by the supervision company and the mobile company many times. This year, I was also rated as an outstanding advanced individual by the mobile company.
Second, we should have a correct working attitude.
Insist on self-reflection in thought and strive to improve personality. No matter what the circumstances, I demand myself from the top with morality, and abiding by professional ethics is the basic prerequisite for being qualified for this job. No matter when and where, I always follow the creed of being strict with the law and abide by it seriously. In addition, love and dedication is the key to doing a good job. Dedication means doing a good job, doing every little thing well, grasping every minute, not accumulating steps, not even accumulating steps, not being good at small things, how to achieve great things, starting from me, starting from small things, starting from now.
Three, have a good work style and skilled technical skills.
In work and study, I have a solid style, care for my subordinates, unite with my comrades, pay attention to details, pursue perfection, make no excuses, and earnestly perform my duties. As a professional communication technician, besides having professional knowledge and skills, it is very important to be careful and pay attention to details. The difference in details is small, and the result is far away. Whether doing things or being a person, we must understand that details determine success or failure, and strive for perfection to achieve good results.
Because I feel that I have a heavy burden and my knowledge and ability are still limited, I have never dared to take it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues, so I feel that I have made progress. After continuous study and accumulation, I can calmly cope with the normal work in my daily work. I can treat my work tasks with a correct attitude, love my job, work hard to implement it in practical work, actively improve my own quality, and strive for the initiative of my work, so that I have a strong sense of professionalism and responsibility and strive to improve my work efficiency and quality.
Fourth, have a good team spirit.
Effective teamwork can improve work efficiency. To this end, I not only work hard by myself, but also get along well with my colleagues. In addition to learning from each other at work, I often have heart-to-heart talks with my colleagues in my life, understand their inner thoughts, give advice to each other and find ways. Some colleagues, because of lack of technical experience, not only affected their own work efficiency, but also affected the work efficiency of the whole department. But I take the initiative to teach them and explain all aspects of technical knowledge in their work, so that they can have a new understanding and understanding of their daily work, be able to complete various tasks independently and continuously improve their work efficiency.
20xx is a thing of the past. In the new year of 20xx, I am determined to make persistent efforts, base myself on my own work, take strict requirements as the criterion, forge ahead and make greater contributions to the company.